VP, Operations

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together. 

What will your job look like?
The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service.

Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO 

What you’ll do:

• Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration

• Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows

• Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence

• Develop, monitor, and refine key performance indicators (KPIs) across all operational departments

• Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement 

• Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence

• Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness

• Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion

• Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness

• Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions

• Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals

• Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success

• Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities

What you’ll need: 
Experience, Education & Certifications:

• Bachelor’s Degree 

• Minimum of 8- 10 years’ experience in Operational Management and managing employees at all levels of the organization 

• At least 5 years of experience in a senior leadership or executive role

• Experience establishing and managing all aspects of performance management and complex contracts with SLA’s and government compliance

• Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility 

Skills:

• Thorough knowledge of the transportation and courier industry or related fields 

• Strong leadership, mentoring and coaching skills and strong conflict management skills 

• Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner 

• Solid understanding of Operations leadership with a strong business and financial acumen

• Experience in developing, promoting, and building key relationships with all key stakeholders

• Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality

• Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations.

• Exemplary interpersonal and written/oral communication skills and the ability to