VP of Operations

Role Details

Job Title: VP of Operations

Location: Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home)

Employment Type: Full-Time

Requisition Begin Date: 08/12/2026

Requisition End Date 10/12/2026 (Posting may close earlier if filled or business needs change.)

Help us insure it

Tokio Marine HCC - Public Risk Group, a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states.

Role Overview

We are seeking a Vice President of Operations to partner with the Public Risk Group President and help drive strategic execution, operational excellence, and cross-functional alignment across our organization.

This is a high-impact leadership role overseeing Actuarial, Compliance, and Marketing & Communications, with responsibility for ensuring performance, regulatory alignment, and scalable operations that support continued growth.

Key Responsibilities

• Partner with the BU President on strategic planning, operational priorities, financial planning, and policy matters related to the business; provide ongoing updates on operational performance, risks, and key initiatives.

• Lead the Actuarial, Compliance, and Marketing & Communications teams, including setting objectives, managing performance, and supporting talent development.

• Drive organizational effectiveness through resource alignment, cost management, and continuous process improvement.

• Partner with the Compliance Department to develop, implement, and monitor policies, procedures, and controls to support operational and regulatory compliance.

• Prepare and present executive-level reports on operational performance, compliance, actuarial insights, and strategic initiatives.

• Lead the development and delivery of executive communications, including leadership meetings, town halls, and quarterly business reviews.

• Advise leadership on organizational structure, resource allocation, and operational scalability.

What You Bring

• Bachelor’s degree in Business Administration, Management, Communications, or a related field (or equivalent experience).

• 15+ years of progressive experience in operations, compliance, actuarial, or a related discipline.

• 8+ years of leadership experience with direct people management responsibility.

• Experience within insurance, financial services, or another highly regulated industry strongly preferred.

• Background in actuarial operations or analytics is a plus.

Core Competencies

• Strategic Planning & Execution: Ability to develop and implement operational plans aligned with business objectives.

• Leadership & Talent Development: Proven success leading, mentoring, and developing high-performing teams.

• Financial & Cost Management: Experience managing budgets, optimizing resources, and improving operational efficiency.

• Business Controls & Compliance: Strong understanding of regulatory requirements and internal control frameworks.

• Communication: Exceptional written and verbal communication skills, with the ability to influence senior stakeholders and deliver executive-level presentations.

Skills & Attributes

• Strong analytical, organizational, and problem-solving capabilities.

• Sound judgment with the ability to navigate complex and sensitive situations.

• Collaborative leadership style with a proactive, solutions-oriented mindset.

• Ability to manage multiple priorities in a fast-paced environment.

• Advanced proficiency in Microsoft Office (i.e. Excel, PowerPoint, Word).

What We Offer

• Competitive salary and comprehensive benefit package

• Strong learning culture with ongoing development opportunities

• Opportunities for growth and career advancement

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO and two floating holidays (prorated)

• Approximately 11 paid holidays and volunteer