VP, Client Services

About Us

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The Vice President (Client Services) provides senior counsel and expertise to their cross-functional account team. Responsibilities include ensuring that more junior level account staff are set up for success in managing the day-to-day management of the account and fostering a collaborative environment for the internal cross-functional team. Examples include reviewing and providing feedback on timelines and project management tasks, ensuring that content meets strategic objectives, reviewing client communications, and supporting successful partnerships with vendors and external stakeholders.
The VP serves as a senior escalation point for the account and cross-functional team and fosters relationships internally (eg, scientific, editorial, creative) and externally (eg, clients, vendors, key stakeholders) to ensure seamless work execution. This individual identifies Virgo and/or external resources needed to successfully ideate and execute client work, and proactively works with senior leadership to ensure all resources are provided. The SAD either directly writes or oversees budget development and takes necessary action to proactively resolve future concerns.
The VP has industry knowledge and SOP expertise, which they can easily apply to new client situations. They have a roster of vendor partners and are aware of general industry capabilities; in collaborating with their teams, they impart their knowledge and encourage their teams to think of appropriate and innovative solutions for their clients. The VP proactively flags any considerations regarding client strategy and serves as a sounding board for tactical strategy ideation.
This individual keeps abreast of updates happening on the client side, in the relevant therapeutic areas, in the agency environment, and in necessary regulatory environments, and proactively advises the team given the evolving environment. The SAD is responsible for identifying and pursuing new business opportunities, both external and organic growth.
The VP is responsible for mentoring and training junior team members and setting a standard of excellence on their account by providing support and constructive guidance and setting expectations for overall roles and responsibilities.
The VP is ultimately accountable for all deliverables they oversee, including financial forecasting/management, and must ensure they work effectively with all Virgo team members to deliver creative, engaging peer-to-peer, prelaunch, and medical solutions within the agreed upon timeline. The VP is a senior financial steward of the account.
The VP will be expected to lead tactical brainstorming, in partnership with Virgo leadership, and create a regular tactical proposal for the account(s) they oversee. The VP is also responsible for mentoring and training junior team members, overseeing the team’s capacity, and setting clear expectations on job roles and responsibilities.
As part of the health education management team, the VP will be seen as an ambassador for Virgo, building respect and support both internally and externally. They will be expected to have the ability to think “big picture” in the development of long-term strategic plans, to drive client business and further establish Virgo as a premier healthcare agency.

Core Responsibilities
Account Direction
• Oversee designated accounts, appropriately directing account team activity
• Provide direction, inspiration, and strategic counsel where necessary
• Set performance targets with the client
• Monitor progress on account against targets and make necessary changes to activity to achieve them
• Evaluate success of projects and overall programs
• Take accountability for the profitable management of accounts and team budgets
• Identify organic growth opportunities and drive pursuit of new opportunities
• Ensure all written communication across the agency is produced using appropriate style and format
• Accurately input hours worked into timesheets

People Management
• Clearly set expectations and standards and manage team members to achieve their potential
• Delegate work fairly and consistently across the team
• Create a supportive learning culture and coach and mentor others
• Flex tone/style and delivery to better connect with and get the best from others
• Effectively mana