Vice President, Production Services Application Support

Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Production Services Team in Fund & Investor Solutions Platform. This role is located in Pittsburgh, PA or Lake Mary, FL. This position has occasional weekend coverage and on-call rotations for outside of business hours.

In this role, you’ll make an impact in the following ways: 

• Level 2 application support to solve more complex application issues than simple helpdesk tasks
• Act as an SME (Subject Matter Expert) for all incidents, problems and changes related to applications specific to the line of business
• Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams as needed
• Track the incident throughout the lifecycle and ensure it is closed on completion in timely manner.
• Maintain service uptime and SLA (Service Level Agreements) targets
• Coordinate with the Senior Incident Officer/ Production Services Application Lead to provide information needed for updates
• Participate in root cause analysis to identify problems underlying the incidents and rectify to prevent recurrence
• Support completion of the PTO (Permit to Operate) checklist and provide domain expertise as needed
• Proactively identify and manage continuity, security and resiliency risks that impact the business
• Identify new opportunities to streamline and improve recovery solutions 
• Identify repeatable manual tasks and lead efforts to automate utilizing AI solutions and other tools
• Provide knowledge and training to new support personnel
• Recommend technical solutions on application problems
• Be a mentor and lead junior team members
  
   

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. **EXPERIENCE:** - Typically 6-10 years of experience.A strong sense of customer commitment
• Previous production support experience
• Well-organized with the ability to multi-task and prioritize with minimal supervision
• Excellent communication (written and verbal) and interpersonal skills
• Basic experience with Windows operating systems
• Experience on Database queries, SQL Server, Oracle, DB2, .Net, and Java. Good to have experience in Angular, C#, GIT, and JCL
• Experience with monitoring tools such as Splunk, Prometheus, AppDynamics, and Moogsoft is a plus
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. Advanced degree is beneficial. 6-8 years of diverse experience in information technology required. Experience in the securities or financial services industry is a plus

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philoso