Vice President - Journey Design, Research, & Process Engineering

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

We are creating something bold—a team that reimagines how work flows, how people engage, and how value is delivered. As the Vice President - Journey Design, Research, & Process Engineering, you will lead a strategic function responsible for reimagining how our organization delivers value across customer and employee experiences. You will oversee three teams—Process Reengineering (Lean Six Sigma), Journey Designer, and UX Researcher—each playing a critical role in shaping future-ready, end-to-end, outcomes-centric value stream.

This role is ideal for a visionary leader who thrives in process and data complexity, influences across the enterprise, and delivers quantifiable business driven outcomes.

Key Responsibilities

• Set the ambition and strategic North Star for end-to-end value stream transformation through journey design, process engineering and research domains.
• Lead and mentor leaders across three specialized teams to drive measurable From-To performance analysis and maximum impact.
• Partner with senior stakeholders to prioritize initiatives and allocate resources effectively.
• Champion and activate advanced Lean Six Sigma methodologies to drive meaningful operational reimagination and excellence.
• Shape and evolve customer journey roadmaps in partnership with business leaders.
• Ensure delivery of execution-ready journey designs that reflect customer needs and process efficiency alongside enterprise/business priorities.
• Translate external data, market trends and customer insights into strategic action.
• Oversee development and execution of user research strategies to inform design decisions and prioritization of transformation roadmaps.
• Ensure research outputs are actionable, timely, and integrated into journey and process redesign.
• Advocate for the voice of the customer and shareholder across all initiatives.
• Champion a culture of data, speed, automation, innovation, inclusion, and continuous improvement across the entire global enterprise.  

The Expertise and Technical Skills You Bring 

• Bachelor’s degree; Certification in Lean Six Sigma (Black Belt or higher).
• Deep expertise in process improvement methodologies (Lean, Six Sigma, etc.).
• Proven experience leading multidisciplinary teams in transformation, design, and strategy-to-outcomes roles.
• Strong understanding of customer journey mapping, experience design, and UX research. Including experience using leading edge technology and tools to drive deliverables in an automated accelerated manner.
• Strategic thinker with a track record of delivering enterprise-level change.
• Experience in a customer-centric, digital-first organization.
• Background in design thinking, service design, or human-centered design.
• Strong analytical skills with the ability to translate data to insight to action at all levels of the enterprise.
• Ability to quickly learn new business functions, operating models, skills and knowledge on an on-going basis through self-initiative and tackling challenges.
• Knowledgeable of concepts and principles of agile methodology; ability to initiate appropriate agile approaches in the process excellence portfolio and delivery. 
• Master’s degree and consulting experience a plus.

The Leadership Skills You Bring 

• Influential Leadership & Followership: Ability to inspire and align cross-functional teams toward a shared vision. Navigates complex organizations and drives alignment across silos.
• Strategic Communication: Skilled in translating complex ideas into clear, compelling narratives for diverse audiences.
• Quantifiable Business Value: Ability to develop data driven CBAs (cost benefit analysis) that demonstrates quantifiable business value across reengineered processes along the value stream.
• Empathy & Customer-Centricity: Deep commitment to understanding and advocating for customer needs with an outside in external insights mindset.
• Collaboration & Relationship Building: Builds trust and strong partnerships across business units and functions.
• Adaptability & Resilience: Leads confidently through ambiguity and change.
• Critical Thinking & Problem Solving: Approaches challenges with curiosity, creativity, and analytical rigor.
• Change Management: Comfortable leading teams through transformation and driving adoption of new ways of working.  Ability to rapidly adjust and continuously improve across people, process, and technology.

You’ll love working h