Vice President, Implementation - Global Payroll Americas (ESI)

ADP is hiring a Vice President, Implementation – Global Payroll Americas (ESI). ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions.

 

The Global Payroll Organization is committed to providing World Class Service to all clients by hiring, developing and retaining qualified professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.

 

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As a member of ADP’s Global Payroll Leadership team, the Vice President of Implementation is responsible, on a regional scope - for successful project realization in compliance with ADP Global Payroll methodology and financial goals.

 

The Vice President develops and maintains common methods, processes and procedures to ensure continuity of these methods, processes and procedures throughout the world.

 

You will be responsible for instituting and maintaining a consistent worldwide, continuous improvement processes, as well as compiling, evaluating and reporting on Implementation metrics. This position makes recommendations and compiles project plans to implement improvements as measured by decreased cost, reduced start times and client satisfaction.

 

In this role as Vice President, you will direct management of Implementation, client satisfaction, implementation methodology, staffing /hiring metrics, associate performance measurement, project measurement, time tracking, tools development, implementation costing and consistency across all regions, client satisfaction survey methods and goals. This role is responsible for both the associate and client experience.

 

                                                         Ready to #MakeYourMark? Apply now!

 

WHAT YOU’LL DO: Responsibilities

The role will oversee multiple pillars as outlined below:

•  Execute financial and strategic objectives for Global Payroll Americas while providing a positive client experience. Ensure practices and processes are developed to focus on quality and timely go-lives in line with Global Payroll annual operating plans.
  • Develop tools and methods to monitor overall project costs
  • Ensure success of large global accounts – as measured by client satisfaction
  • Work effectively with the Finance team in order to provide Implementation pricing in accordance with the pricing policy
  • Coordinate the above consistently across the regions 
• In liaison with the Regional Implementation Leaders, actively develop processes and tools to monitor and guide all activities of regional projects while ensuring client expectations are met.
  • Ensure that the Global and Regional Project Management staff are trained and prepared for their roles and responsibilities, and develop selection criteria for these roles that ensure consistency across all regions
  • Facilitate project issues resolution by providing guidance, direction or escalation as appropriate.
• Define, develop and optomize staffing models and performance metrics focusing on automation, client satisfaction and quality measurements, to manage the Americas implementation organization activities consistently.
  • Ensure ownership of tasks and achievement of project deliverables and provide oversight to manage Project, Resources, and Methodology and Controls Management.
  • Define processes, procedures and structures that ensure high quality of delivery of projects
  • Evaluate and deploy improvements to the training, tools, and processes to ensure efficient and effective delivery – provide coordination to ensure process improvements are embraced, deployed and effective.
  • Develop and deploy the quality survey process for implementation.
  • Strengthen the organization and align the implementation teams to focus on a coordinated worldwide location strategy.
• Participate as a key member of the Global Payroll leadership team providing updates on Implementation clients/strategies/processes to the Service senior leadership team.