Vice President - Digital Service Transformation

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

The VP - Digital Service Transformation in the Fleet Transformation Office is responsible for owning, developing and executing a digital channel strategy that simplifies and enhances our clients servicing as well as improves efficiency, and aligns with organizational transformation goals. This role leads cross-functional partnership, collaborating with internal & external stakeholders to integrate digital initiatives with the broader transformation agenda. The VP - Digital Service Transformation prioritizes business outcomes and customer experience, optimizing the digital roadmap, enabling the right training and coaching structures internally to achieve measurable results such as increased satisfaction, streamlined processes, and higher digital adoption. As a strategic leader, the VP will drive digital initiatives that advance efficiency, scalability, and engagement, positioning digital channels as a core enabler of organizational transformation. The role will also play a pivotal part of 'new ways of working' in partnership with the Technology platform team, Marketing and business areas to bring more agile ways of working to bear. 

What will you do? 
•    Develop and execute a comprehensive digital channel strategy that optimizes customer service, retention, and engagement.
•    Own the digital product roadmap from a business perspective, ensuring alignment with strategic goals.
•    Prioritize digital investments and projects to maximize impact on customer satisfaction and business objectives.
•    Collaborate with the Experience Design team to enhance the customer experience across digital platforms.
•    Engage closely with the Platform Lead to coordinate business needs with technical development efforts.
•    Analyze market trends, customer feedback, and competitive insights to adjust digital strategies and improve digital service delivery.
•    Identify and monitor key performance indicators (KPIs) for digital initiatives and communicate progress to stakeholders.
•    Conduct regular stakeholder meetings to ensure alignment and gather input on ongoing digital initiatives.
•    Perform all other duties and special projects as assigned

What are we looking for? 
•    Bachelor's degree in a related field required, Master’s preferred
•    10+ years’ experience at a management level; multiple levels of reporting relationships strongly preferred
•    Strong understanding of business strategies and how digital channels can be optimized to meet business goals.
•    Deep understanding of customer service, retention, and engagement strategies.
•    Experience in leading and managing cross-functional teams.
•    Skilled in managing relationships with internal and external stakeholders, particularly in a business context.
•    Experience in managing budgets and prioritizing investments for digital initiatives.
•    Ability to develop and execute a strategic digital channel roadmap.
•    Ability to work with technology and business partners to prioritize back logs
•    Has experience working in agile environments
•    Has extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines
•    Manages a business unit, division, or corporate function with major organizational impact
•    Establishes overall direction and strategic initiatives for the given major function or line of business
•    Holds business acumen and leadership experience to become a top function or division head
•    Formulates a clear strategy and maps the steps to accelerate the organization toward goals
•    Anticipates and addresses the impact of key decisions strategically and financially
•    Practices effective succession planning
•    Excellent organizational skills and attention to detail
•    Excellent time management skills, with a proven ability to meet deadlines
•    Excellent analytical and critical thinking skills
•    Applies broad business and management expertise to drive financia