Vice President, Digital and Restaurant Technology

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

We’re looking for a Vice President of Digital and Restaurant Technology to lead the strategy, development, and performance of our digital platforms and in-Shack technologies. This is a pivotal role responsible for scaling Shake Shack’s digital guest experience and restaurant technology across our growing footprint. 
 

You’ll lead engineering and delivery for our mobile app, web ordering, kiosks, POS, KDS, loyalty, marketing, and digital analytics platforms, and in-restaurant systems, driving digital growth, guest engagement, and operational efficiency. This is a high-impact, cross-functional leadership role reporting to the Chief Information and Technology Officer. 

This role is based out of our New York Support Center or our Atlanta Support Center (Hybrid).

What You’ll Do:

Engineering Leadership & Execution 

• Lead and grow a high-performing engineering organization across digital and restaurant technology, spanning software development, DevSecOps, QA, enterprise integration and support. 

• Set engineering strategy, frameworks, and technical vision to enable speed, scale, and security across all platforms. 

• Champion engineering excellence, team accountability, and a culture of continuous improvement with measurable outcomes. 

• Build a robust SDLC, platform architecture, and data foundation that supports innovation and scale. 
 

POS, KDS, and In-Shack Technology Ownership 

• Own the strategy, delivery, and support model for core restaurant technologies including POS, KDS, Payment, and kitchen automation. 

• Drive standardization, scalability, and seamless integration of restaurant systems across new and existing Shacks. 

• Partner closely with Operations, Training, Finance, and Facilities to pilot and deploy new in-store technology that improves throughput, accuracy, and team workflows. 

• Monitor and manage system reliability, uptime, and field support effectiveness with clear KPIs. 
 

Guest-Facing Digital Experience 

• Oversee the engineering, support, and technical delivery of our guest-facing digital channels — mobile app, web ordering, and in-Shack kiosks. 

• Deliver intuitive, responsive, and delightful experiences that drive conversion, digital mix, and guest satisfaction. 

• Collaborate with Product, Design, and Marketing teams to bring to life new features, campaigns, and enhancements. 

• Prioritize stability, speed, accessibility, and consistency across all guest touchpoints. 
 

Loyalty, Personalization & CRM Technology 

• Partner with cross-functional leaders to evolve Shake Shack’s loyalty and personalization platform. 

• Architect and operationalize the technology stack supporting offers, engagement journeys, segmentation, analytics, and real-time interactions. 

• Drive integrations ac