Vice President, Delivery & Deployment Operations

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

The Opportunity

We're creating a new executive role to lead BetterUp's evolution from point solution to an enterprise platform. As VP of Delivery & Deployment Operations, you'll build and scale the function that turns complex enterprise deals into measurable customer outcomes—owning everything from configuration and integrations to change management and accelerated adoption.

This is a builder's role. You'll architect our deployment operating model, lead both named deployment resourcing pods and shared services, and define how customers operationalize BetterUp within their organizations for lasting impact.

What You'll Own

Build the Function

• Define the vision, structure, and operating model for enterprise deployment at scale

• Design the balance between high-touch professional services and scalable shared infrastructure

• Create playbooks for configuration, integrations, change management, and customer operating model enablement

Lead the Team

• Build and lead a global delivery organization across onshore and offshore models

• Direct leadership of Client Delivery Directors, Platform Configuration, and Change Management experts

• Direct leadership of Partner Operations shared services infrastructure

• Dotted-line oversight of forward-deployed engineering and product resources

Drive Outcomes

• Own KPIs for deployment quality, cost-to-serve, and time-to-value

• Ensure seamless handoffs from Sales, Solution Engineering to Deployment to Client Advisory

• Build feedback loops between field learnings and product innovation

What Success Looks Like

• Customers achieve faster time-to-value with clear, sustainable operating models around BetterUp

• A codified, scalable deployment playbook exists across all workstreams

• The function operates with clear accountability for cost, quality, and delivery performance

• Partners experience a seamless journey from signature to activation—driving retention and expansion

You Bring

• 15+ years in enterprise software, SaaS, or platform environments leading complex deployments or professional services organizations

• Experience building and managing global delivery teams with mixed resourcing models (onshore/nearshore/offshore as well as forward deployed technical teams)

• Track record designing operating models for high-complexity, multi-workstream enterprise implementations

• Strong P&L acumen—you've managed delivery margin, utilization, and cost-to-serve metrics

• Builder mindset: you thrive in ambiguity, operate from first principles, and scale systems and people simultaneously

• Ability to translate technical complexity into business outcomes for executive stakeholders

First-Year Priorities

• Assess and refine the existing organization to establish world-class operational standards

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