Vice President, Client Service (Media)

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Job Details

Job Title: VP Client Service- Media

Job location: Hybrid- Atlanta, Boston, Chicago, Norwalk, New York

Primary Objective

Drive the growth and delivery of Kantar’s Media Solutions business by leading a high-performing client service pod, ensuring excellence in client delivery, and collaborating closely with the VP, Agency Group Lead to align with broader organizational strategy.

Key Responsibilities

• Lead and mentor a client service team, ensuring high-quality, timely, and profitable delivery of media solutions to clients.

• Oversee a portfolio of accounts and projects, focusing on operational excellence and client satisfaction.

• Serve as a subject matter expert in media research and analytics, providing guidance and thought leadership within the pod and to clients.

• Design and implement custom research and analytics projects, maximising creative problem-solving to address client needs.

• Collaborate with cross-functional teams and the VP, Agency Group Lead to support integrated solutions and critical initiatives.

• Build strong client relationships, understanding client context to deliver actionable recommendations and drive retention.

• Support business development efforts by participating in major pitches and renewals, and by partnering with sales and product teams to identify new opportunities.

• Ensure effective resource allocation and utilization within the pod, aligning with project complexity and client requirements.

• Foster a positive, inclusive team culture, championing professional development and upskilling for pod members.

• Stay current on industry trends, research methodologies, and internal best practices, sharing learnings to enhance team performance.

• Identify and implement process improvements to drive efficiency and quality in client delivery.

• Represent the team in internal initiatives and culture-building activities, supporting Kantar’s values and community.

Essential Knowledge & Experience

• 8+ years of custom market research design or media analytics

• Experience commercializing brand consulting and agency services, and delivering on client impact, while partnering with business development and sales teams

• Experience creating study designs for strategic research projects, serving as subject matter expert on effective research design to clients

• Demonstrated ability to lead, coach, and develop team members, including 3+ years managing teams.

• Strong project management skills, with the ability to prioritize, delegate, and deliver results.

• Experience using research & analytics to inform brand management and marketing strategies

• Creative, out-of-the-box problem solver that can take a highly customized approach to research and analytic design

• Excellent communication and presentation skills, with experience engaging senior client stakeholders.

• Expertise in translating clients’ business requirements into solutions, and effectively positioning solution value in terms of business value and ROI

• Ability to effectively lead, collaborate, triage and make decisions in a fast-paced, constantly changing environment

• Demonstrated proficiency in team collaboration and delivering through influence within a large matrix organization

• Exceptional listening, written, and verbal communication skills

• Ability to travel as needed 

Essential Skills & Capabilities

• Proficiency in quantitative research methodologies and analytics.

• Ability to plan and execute complex solutions, collaborating across teams.

• Strong leadership and team-building skills.

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services

• Health Savings Account/FS