Vice President, Client Processing Manager I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Processing Manager I to join our Depositary Receipts team. This role is located in Pittsburgh, PA or Lake Mary, FL (Northern Orlando).

In this role, you’ll make an impact in the following ways:

• The position is within the Operations function of the Company, supporting the Depositary Receipts business line. BNY’s Depositary Receipts business operates in 60 countries, allowing issuers in those countries to access other capital markets, and allowing investors the ability to invest in those countries via the DR. This role is in a team that performs various tasks and processes that support issuer clients, brokers, and investors. Get to know more about Depositary Receipts at www.adrbny.com.
• Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution. 
• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. 
• Identifies areas requiring analysis of operations and resolution for more efficient operations.
• Oversees Settlement to ensure transactions are handled correctly and timely. 
• Utilizes MIS reporting to ensure correct and timely processing.
• Provides product knowledge and technical assistance on complex problems. 
• Acts as the teams' lead for issues requiring complex escalation.
• Participates in the recruiting process. Instructs, assigns, directs, and reviews the work of Client Processing analysts.
• Prepares performance reviews and provides ongoing feedback to staff.
• Provides input into departmental budgets and planning. 
• May develop business plan for team/group operations.
• Contributes to the achievement of team objectives.
• Cultivates team/individual engagement.

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 4-5 years of total work experience is preferred with at least 0-1 years in management. 
• Prior experience working in a banking/finance setting highly preferred
• Experience in brokerage processing is preferred
• Prior experience working in a fast-paced, metrics-driven environment, leading a team 

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.