Veterans Patient Access Coordinator - 991469

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

 

Primary Purpose:

Facilitates and enhances access to healthcare services for veterans. Coordinates appointments, provides support for veterans navigating healthcare systems, and ensures veterans receive timely and efficient care. Serves as a liaison between veterans, healthcare providers, and various support services.

 

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? Yes  

Essential Job Functions: 

1. Coordinates patient access operations, including registration,
insurance verification, scheduling, and patient flow, while maintaining
accurate demographic, insurance, and account information in electronic
systems to ensure compliance and a positive patient experience.
2. Schedules patient appointments and manages provider schedules
to maintain efficient clinic flow and support operational and educational
requirements.
3. Verifies insurance eligibility, processes referrals and authorizations,
and ensures required documentation is completed prior to patient visits.
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4. Collects patient payments, explains financial responsibilities, and
supports patient account management including payment plans and
account inquiries.
5. Enters, reviews, and updates patient data within electronic medical
records and billing systems to ensure accuracy of patient information
and financial transactions.
6. Monitors patient flow and patient queues to assist in coordinating
timely care and efficient use of clinic resources.
7. Responds to patient inquiries and resolves concerns while providing
high-quality customer service in accordance with institutional standards
and HIPAA regulations.
8. Communicate effectively with faculty, students, residents, and
administrative staff to coordinate patient scheduling and operational
needs.
9. Assists with insurance billing processes and ensures accurate
documentation for third-party insurance and self-pay patients.
10. Performs other duties as assigned to support clinic operations.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Proficient knowledge of MS Office Suite (Outlook, Word and
Excel).
2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Customer and Personal Service - General knowledge of
principles and processes for providing customer and personal
services. This includes needs assessment, meeting quality
standards for services, and evaluation of user satisfaction.

Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting
at inappropriate times.
2. Speaking - Advanced skills in talking to others to convey information effectively.
3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to
problems.
4. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents.
5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
6. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
7. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
8. Service Orientation - Proficient skills in actively looking for ways to help people.
9. Communication - Excellent verbal and written communication skills, with the ability to create engaging content.

Abilities:
1. Problem Sensitivity - The ability to tell when