​Vendor Account Management

​Vendor Account Management

Description -

Job Summary

The Vendor Account Management (VAM) is responsible for supplier governance, commercial management, and performance oversight for assigned service suppliers across one or more markets or regions. The role owns the end‑to‑end supplier lifecycle—from onboarding through renewal or ensuring suppliers deliver in line with contractual commitments, cost targets, compliance requirements, and customer experience expectations.

The VAM serves as the primary governance and commercial interface between HP and its suppliers. This role does not manage day‑to‑day operational execution, which is owned by Supplier Operations and Delivery teams.

Key Responsibilities

Supplier Governance & Relationship Management

• Act as the single point of accountability for supplier governance and commercial oversight.

• Establish and lead governance cadence, including operational reviews, QBRs, and executive forums.

• Manage escalations related to contractual adherence, performance gaps, and compliance risks.

Commercial & Contract Management

• Lead commercial evaluations and negotiations, including pricing, rate cards, SOWs, and contractual terms.

• Own contract lifecycle management, including onboarding, renewals, amendments, renegotiations, and exits.

• Define and govern SLA and KPI frameworks aligned to HP enterprise standards.

• Ensure cost control and rate competitiveness across the assigned supplier portfolio.

Supplier Performance Management

• Govern supplier performance using SLAs, KPIs, scorecards, and corrective action plans.

• Drive structured remediation and continuous improvement for underperforming suppliers.

• Support supplier capability development and maturity improvements.

Supplier Lifecycle & Footprint Optimization

• Support supplier selection, qualification, and onboarding processes.

• Contribute to supplier footprint optimization initiatives, including consolidation and dual‑supplier models.

• Support supplier transition and exit activities, including offboarding.

Risk, Compliance & Sustainability

• Maintain accountability for supplier risk management, audits, and compliance readiness.

• Ensure supplier compliance with HP financial, regulatory, security, and policy requirements.

• Govern alignment with HP sustainability, ESG, and responsible sourcing commitments.

Cross‑Functional Collaboration

• Partner with Operations, Procurement, Finance, Legal, and Global teams to ensure consistent supplier governance.

• Support RFQs, deal reviews, and supplier‑related business consultations.

• Contribute to standard operating models, governance frameworks, and supplier playbooks.

Scope & Boundaries

• Accountable for supplier governance, commercial, and contractual oversight.

• Does not own operational execution such as dispatch, case handling, or technician management.

• Operational delivery is owned by Supplier Operations and Delivery teams.

Education & Experience

Required:

• Bachelor’s degree in business, Supply Chain, Operations, Engineering, or a related discipline (or equivalent experience).

• Experience in vendor or supplier management within services or delivery environments.

• Experience in commercial negotiation, contract management, and supplier governance.

• Experience managing supplier performance through SLAs, KPIs, and governance forums.

• Ability to work effectively in a global, matrixed organization.

Preferred (Not Required):

• Experience setting strategy and translating it into execution plans and governance models.

• Experience developing and standardizing business processes across markets or regions.

• Experience supporting supplier consolidation, transitions, or transformation initiatives.

Knowledge, Skills & Competencies

• Supplier & Vendor Governance

• Commercial & Contract Management

• Performance, SLA & KPI Management

• Cost Optimization & Financial Acumen

• Risk, Compliance & Audit Management

• Project / Program Management

• Stakeholder Communication & Influence

• Process Design & Documentation

• Change Management & Continuous Improvement

Measures of Success<