Valet Parking Operations Manager

Core Responsibilities

• Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market.

• Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers.

• Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants.

• Ensure consistent execution of service standards, appearance standards, and guest engagement expectations.

• Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.

• Conduct regular site visits, spot checks, and operational audits.

• Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally.

• Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership.

• Enforce safety procedures, key control policies, and proper vehicle handling protocols.

• Partner with senior leadership on account performance, staffing strategy, and client retention.

Required Experience

• Minimum of 5 years of valet parking operations management experience.

• Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues.

• Deep understanding of the Houston hospitality and valet parking service industry.

• Proven ability to manage multiple valet accounts simultaneously.

• Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments.

• Strong understanding of curb flow management, peak-period staffing, and service recovery.

Skills and Competencies

• Strong leadership presence with an accountability-driven management style.

• Excellent verbal and written communication skills.

• High attention to detail and consistency in service delivery.

• Ability to make sound decisions under pressure in live operating environments.

• Comfortable with scheduling systems, payroll review, and basic operational reporting.

Schedule and Work Environment

• Full-time position.

• Evenings, weekends, and holidays required based on restaurant and hospitality account needs.

• On-site presence across multiple Houston-area locations is required.

Compensation and Benefits

• Competitive salary based on experience.

• Health, dental, and vision insurance.

• Paid time off and paid holidays.

Non-Negotiable Requirement

• Candidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings. Applicants without this background will not be considered.