V2500 Customer Technical Services Engineer - Onsite

Date Posted:

2025-03-17

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

 

The V2500 Customer Technical Service department is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. 

What You Will Do

The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This position resides in the Oil Systems Team. 

Responsibilities will include:

• Working directly with airlines world-wide to help them resolve technical issues relative to respective hardware. 

• Working closely with field offices, engine shops, customer support, engineering, suppliers and publication to support investigations and/or questions from the field.

• Coordinating with IAE field offices & CIPTs to provide focused teardown requirements and request for hardware returns as required.

• Monitoring the fleet to identify potential emerging issues relating to engine hardware and escalate to management accordingly.

• Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.

• Provide closure reports to the customer, airframer and authorities in a timely manner where required.

• Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.

• Provide technical material and/or on-site support for regional forums and conferences.

• Support on-time delivery of key metrics for E-Net cases, OCCs, event investigations.

Qualifications You Must Have

• A Bachelor’s degree in engineering

• 8+years of Engineering experience or 5+ years with an advanced degree. 

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• An advanced technical degree is a plus.

• A preferred candidate will have experience in one or more of the following areas: An understanding of V2500 hardware, processing of engineering changes, Service Bulletins, and One Time Concessions (OTCs)

• Understanding of Line Maintenance / engine overhaul practices

• Experience in writing procedures for the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, and Service Bulletins

• Supplier Management interaction

What We Offer

• Benefits

Learn More & Apply Now!

 

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the de