UX Researcher - Remote

As a UX Researcher, you have a pivotal role in understanding and advocating for end users while collaborating with stakeholders and cross-functional partners to optimize product prototypes, validate product and design decisions, and deliver high quality experiences. You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating insights into powerful stories. You will distill findings into actionable insights, advocate for customer and user needs, collaborate on product designs, validate them with users, and more.  

This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services. 

Key Responsibilities  

• Work to support the UX vision and strategy established by project leadership in alignment with business objectives. 

• Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions. 

• Help drive empathy and validate concepts by conducting user interviews and surveys, developing personas, and conducting other research. 

• Support efforts to discover and develop UX solutions by participating in ideation sessions, rapid testing, and concept validation. 

• Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research. 

• Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story. 

Basic Qualifications  

• Bachelor's degree (preferably in psychology, human computer interaction, human factors, or related field)

• 3+ years of applied UX research experience in the software industry. 

• Candidate must reside in the US, be authorized to work in the U.S., and work must be performed in the U.S. 

• Candidate must have resided in the U.S. 3 of the last 5 years 

• Candidate must be eligible for public trust.  

Preferred Qualifications  

• Master’s degree in psychology, human computer interaction, human factors, or related field.  

• 10+ years of overall professional experience preferred. 

• Able to provide 1 or more case studies demonstrating your research process and deliverables. 

• Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.