User Services Desk Assistant

Purpose of the Position:

The User Services Desk Assistant will be a responsible, part-time on-call employee and work the weekday closing shift. The User Services evening staff member serves the UAH community by providing circulation and collection maintenance functions, assisting with patron account questions, and overseeing student workers. This position includes performing all library closing procedures, assisting with projects, and other duties as assigned.

Duties / Responsibilities:

• Check out and check in books, interlibrary loans, reserve books, and other library materials.
• Assist patrons with accounts and other requests, including collecting fines and fees.
• Answer research questions involving library resources and other materials.
• Answer basic informational, directional, and library policy questions.
• Assist with printing and scanning.
• Answer questions via LibChat, email, and other digital platforms.
• Provide assistance and troubleshooting with library computers and software.
• Work with and assist library student workers.
• Participate in library outreach activities.
• Manage/oversee building opening and closing procedures.
• Work cooperatively on library-wide initiatives as appropriate to position functions.
• Other duties as needed.
• This position will include on-desk and off-desk duties and will be required to work nights (5-10 pm) and some weekends.

Minimum Requirements:

• High school education or an equivalent combination of education and experience.
• 1 - 2 years of verifiable library work experience.
• Must be reliable and attentive to detail.

Desired Qualifications:

• A Bachelor’s Degree and/or a Master's of Library Science Degree is preferred.
• 1-2 years of prior experience in libraries or higher education is preferred.

Published Salary (if available):

$13.40 an hour