User Account Technician

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement, and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

 

The User Account Technician (UAT) position is a member of the ITG Digital Identity and Access team and provides technical support for creation, modification and deletion of user accounts. The UAT is the central point for OHSU and OHSU health care partner’s access to the OSHU network, email, and enterprise-wide applications. A secondary function is the creation of departmental file shares and secure file areas for collaboration or where confidential data is stored in compliance with HIPAA and other security regulations or policies. The UAT serves as a second level support for access control security issues pertaining to account privileges and OHSU resource authorization.

 

The UAT is held to a high degree of confidentiality, due to the nature of work within the department, and functions as steward to OHSU information systems. This position works closely with the OHSU Office of the Chief Privacy Officer and the OHSU Legal department for unique, abnormal, or confidential access requests and data breaches.

 

The activities of the UAT are governed by the OHSU Office of the Chief Privacy Officer policies, ITG Security and Technical Directives, and all pertinent OHSU policies and procedures.

Function/Duties of Position

General Network and Enterprise-Wide Application, File & Account Access Administration

Following pre-defined SOP’s, HIPAA guidelines and OHSU policies, create, process, manage, disable or terminate user accounts, and system accounts for: OHSU Enterprise level and Health Care Partner, where applicable, access as controlled and maintained by ITG:

• Implement Enterprise and core application user access requests by creating client access accounts within service level agreements.  Communicate with the customer to clarify requests, suggest alternate solutions within ITG policies and guidelines and handle non-standard access requests.
• Assist in setting up secure departmental file shares. Understand and apply inherited and explicit rights filters to these shares. Set up DFS and tie NTFS file shares to those domain controlled name spaces using OHSU provided technology.
• Provide for change control management of operational procedures.
• Utilize ITG standard technology used to track reported incidents.
• Create and maintain OHSU-wide distribution lists and resources.
• Create/Modify Active Directory User objects for auto-logon workstations.
• Create /Modify non-standard Active Directory users and groups. Examples include privileged accounts, function code pagers, etc.
• Manage and resolve complex customer access issues.
• Provide tier-2 access issue support for ITG departments and direct OHSU user base when applicable.
• Utilize ITG standard means of communication technology to act as a Subject Matter Expert in support of tier-1 inquiries.
• Lead, coordinate, and participate in key process improvements for account management processes that positively impact customer service delivery.
• Provide the highest degree of data security and integrity through diligence and daily monitoring; provide analysis of security issues and make recommendations for resolution
• Provide for implementation of confidential access requests discretely and in accordance with all applicable policies
• Create audits for account inactivity across all systems and expire per service level agreement.
• Provide complete, timely and accurate documentation describing access provisioning using current administrative tools.
• Participate in system testing during upgrades or maintenance windows for Digital Identity & Access supported technologies.

Oracle Production (FISPRD) and Oracle Development Account Administration

• Create, process, manage, disable or terminate Oracle Production access and accounts for –HRE, LD, and Oracle User Accounts.
• Participate in system testing during Oracle upgrade cycles or related patches and minor issues, when required
• Participate in development testing in preparation for Oracle upgrades, or as requested for patches and other issue resolution, when required.
• Audit account access, inactivity & roles versus responsibilities
• Work with the Oracle team to update, test, maintain and support the Oracle access web site
• Provide complete, timely and accurate Oracle documentation describing access provisioning using current administrative tools.

Routine Operations:

• Attend meetings as needed to represent account administration issues in resear