UNIV - Program Coordinator II - Department of SCTR

Job Description Summary

This position is responsible for coordinate recruitment resources for SCTR, with a primary focus on daily management of the Patient Outreach Recruitment (POR) process at MUSC, in collaboration with technical teams, stakeholders, and leadership, ensuring compliance with all relevant laws, regulations and policies. Full Remote.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC001064 COM SCTR Operations CC

Pay Rate Type

Salary

Pay Grade

University-06

Pay Range

47,588.00 - 67,817.00 - 88,047.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Description:

This position is responsible for coordinate recruitment resources for SCTR, with a primary focus on daily management of the Patient Outreach Recruitment (POR) process at MUSC, in collaboration with technical teams, stakeholders, and leadership, ensuring compliance with all relevant laws, regulations and policies. Full Remote.

Job Duties:

25% POR program coordination and maintenance: Consult with leadership and technical development team to create and maintain internal program policies, procedures, and processes, and liaise to build consensus around priorities and timelines establishing program strategic standards, goals and objectives. Determine needs and assess current system capabilities to map out workflows, recommend best practices, and enhance program features and processes necessary to maximize utilization and functionality for all product users including researchers and patients. Evaluate and optimize potential interoperability with existing and future related systems and processes as appropriate.

20% POR program evaluation and tracking: Lead continuous quality improvement efforts for the Patient Outreach Recruitment (POR) process by developing standardized metrics and reporting tools that enable leadership to assess progress toward program goals. Collaborate with data architects and IS-RAS personnel to define system requirements for tracking research preference utilization in human subjects recruitment, with the goal of measuring impact on enrollment outcomes.  Monitor and report on effectiveness in achieving objectives and resolving challenges, implementing corrective actions as needed. Coordinate POR governance board meetings, including preparation and distribution of agendas, supporting materials, and meeting minutes, as well as follow up on the execution of post-meeting action items.

20% POR training and communication: Serve as a subject matter expert on the POR workflow, providing comprehensive support to research staff and MUSC patients regarding recruitment processes and research preference settings. Partner with SCTR Leadership to ensure clear, accurate, and strategic dissemination of POR-related information to both internal stakeholders and the lay public. Design and deliver educational materials and outreach initiatives—including lunch-and-learn sessions, departmental presentations, printed resources (e.g., brochures, flyers), and accessible web-based/eLearning content—to promote understanding and engagement with the Research Preference process. Share methodology and best practices with SCTR state-wide partners and nationally via the CTSA consortium to promote and increase SCTR’s visibility and contribution to the overall mission of the NIH CTSA.

20% ResearchMatch.org and SCresearch.org coordination. Provide daily operational support for SCresearch.org and ResearchMatch.org recruitment websites under the guidance of SCTR’s Recruitment Manager, ensuring effective utilization of these platforms by MUSC research teams. Deliver training and user support, promoting best practices in participant recruitment and platform navigation. Review lay summaries on SCresearch.org and proactively engage study teams with recommendations to enhance clarity and participant appeal. Evaluate and approve ResearchMatch researcher registrations, study postings, and renewal requests in alignment with platform guidelines. Engage with and serve as MUSC’s representative to the national ResearchMatch.org community to learn about and share best practices. Monitor website traffic and performance metrics to identify opportunities for system improvements and promptly escalate technical issues to developers.

10% Serve as the primary point of contact via phone and email for individuals in search of research opportunities occurring throughout the MUSC’s enterprise including our state-wide affiliates. Provide potential participants with instruction on navigating the publicly available SCresearch.org site, how to identify