UNIV - Admin Coord II - CDM Clinical Operations Supervisor

Job Description Summary

Under the general supervision of the Director of Clinical and Administrative Operations, this individual directly the oversees the Special Health Care Clinic. This position directly oversees the Contact Center and all CDM Referrals and is responsible for referral care coordination for all MUSC and Roper Ryan White Referrals. This position makes independent decisions concerning the processing of information and materials as it relates to the dental clinic operations. The incumbent must be proficient in all general office procedures and software programs. This role serves as an expert in day-to-day operations ensuring all processes and procedures are carried out efficiently and in a courteous and professional manner.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001135 CDM Dental Teaching Clinic

Pay Rate Type

Salary

Pay Grade

University-06

Pay Range

46,655.00 - 66,488.00 - 86,321.000

Scheduled Weekly Hours

40

Work Shift

Job Description

35% - Manages the day-to-day operations of the Special Health Care Clinic on clinic days. These duties include all aspects of patient care coordination to include opening and closing student and resident provider templates, check-in and check-out patients, scheduling follow-up appointments, obtaining patient consents, collecting payments and making daily deposits.

25%  Responsible for answering incoming calls and scheduling patients. Responsible for obtaining all insurance pre-authorizations. Coordinates and schedules all OR cases. Assists with oversight of the financial status of the clinic and managing the staff schedules. 

10% - Responsible for all Roper and MUSC Ryan White referrals. Coordinates appointments with clinic managers ensuring all patients are scheduled within 2 weeks.

10% - Sets specific and measurable objectives for the Contact Center PSR and Referral teams and evaluates progress, oversees the implementation of objectives, identifies any barriers to reaching these objectives, and creates resolutions to overcome those barriers and achieve objectives. Actively supports staff development, encourages ideas and acknowledges staff opinions through communication and engagement initiatives. Monitors the need for additional staffing and training related to the operation of the clinic, makes staff recommendations to the Operations Director and manages the implementation of trainings. Develops and implements policies and procedures to ensure the provision of quality and efficient services. Conducts meetings on a regular basis to discuss issues and ideas for improvement as well as expectations; provides an agenda, distributes meeting minutes afterwards, and follows up on any items in a timely manner.

10% - Devise and implement and oversee continuous cross training plan for contact center staff and referral team to provide additional support as needed by clinical demand. Serves as point of contact for all customer service concerns that have been escalated from the supervisor of the Contact Center; resolves issues as they arise by adhering to departmental and university protocol; escalates customer concerns to Clinical Affairs when concerns require a higher level of authority or approval. Tracks and assists with patient complaints and resolutions; creates reports/data on patient complaints and provides to leadership upon request.

10% - Processes OurDay payroll for staff. Approves all staff leave requests. Signs off on/approves OurDay time correction forms and bi-weekly timesheets. Monitors time and attendance issues for all personnel and addresses as needed to include missed punches, unauthorized clock ins/clock outs, and unapproved comp time. Notifies Human Resources Manager of personnel needs related to possible FMLA, ADA or other special leave requests. All other duties as assigned by Clinical and Administrative Operations Manager.

Additional Job Description

Minimum Requirements: A high school diploma and five years relevant experience in business management, public administration or administrative services; or a bachelor's degree and three years experience in business management, public administration or administrative services. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weat