Unit Operations Specialist II

 Unit Operations Specialist II

Department: Student Life

Location: Westshore Campus

Reports To:  Director, Student Life

Recruitment Type:  External/Internal 

Requisition ID: req7369 

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M-F 8:30am-5pm some occasional evenings or weekends possible depending on needs of the Department

Number of Openings:  1

Job Description:

SUMMARY

Provides functional supervision, coordinates activities of support personnel and performs a variety of complex/diversified tasks related to unit operations.

DUTIES AND RESPONSIBILITIES

• Duties and responsibilities includebut are not limited to:
  
• Determines work procedures, prepares work schedules and expedites workflow
  
• May assist staff by scheduling and coordinating support activities
  
• Provides orientation and training to part time staff
  
• Provides customer service for students, faculty and community patrons by assisting with software support and training, resolving logon issues, monitors classroom equipment and prepares classroom spaces
  
• Supplies operational support to college departments
  
• Contributes in department initiatives, seminars and workshops
  
• Maintains general clerical activity records and compiles basic unit reports
  
• Studies and standardizes procedures for improvement within the unit
  
• Prepares for submission and create budget entry as needed
  
• Functionally supervise student assistants in the assigned unit
  
• Performs other related duties within the job gradeand job classification as assigned

REQUIRED QUALIFICATIONS

• High School Diploma/GED
  
• Three years of experience servicing students in an academic setting
  
• Administrative support experience
  
• One year of previous functional supervisory experience
  
• Excellent written and verbal communication skills
  
• Strong customer service skills
  
• Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word) and intermediate level spreadsheet applications (MS Excel)
  
• Sensitivity to appropriately respond to the needs of the community
  

PREFERRED QUALIFICATIONS

• Associate Degree
  
• Skills in advanced level word processing (MS Word), advanced level spreadsheet applications (MS Excel)
  
• Advanced level presentation software skills
  
• Experience with Banner Student Information System
  
• Previous experience with assisting in monitoring and preparing a departmental budget
  

WORKING CONDITIONS

Work is performed in an office setting with moderate noise level.  The work schedule is standard college business days/times. Must be able to bend, squat, kneel, reach overhead and lift up to 40 lbs.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 05. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $40,156/annually

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. 

Special Instructions to Applicants: During the application process, you may be required to attac