Unit Leader - Bodily Injury

Branch is on a mission to make insurance less expensive, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch is actively prioritizing candidates located in OH but remains open to hiring qualified individuals from a wide range of states, including AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, and WI.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. Once a year, the entire company gathers for “BranchFest,” a highlight of the year for many Branchers.

About the Unit leader - Bodily Injury role

The Unit Leader – Bodily Injury position reports to the Senior Manager of Claims. This person is responsible for leading a team of claims specialists to ensure optimal claims outcomes and a high level of customer care.

We’re building a technology-first and data-driven claims experience to enhance member experience while eliminating traditional claims inefficiencies. The ideal candidate should not be afraid to roll their sleeves up to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our members.

Key Responsibilities

• Remotely lead a team of bodily injury claims adjusters handling auto claims nationwide

• Execute claims strategies to achieve claims quality, customer service, and operational objectives

• Manage, lead, and develop claims staff

• Create an environment to allow your team to reach their full potential.

• Responsible for the growth and technical development of team and for achieving optimal results

• Provide technical direction and training on coverage analysis, investigation, damage assessment, and other relevant claim functions.

• Provide training on current and new processes when needed

• Support the strategy and operations of Branch claims

• Assists in industry analysis and benchmarking studies

• Give consistent and meaningful feedback to your team to support their development

• Work within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise

• Other duties as assigned.

Skills, Knowledge, and Expertise

• 5+ years of bodily injury claims experience with significant personal lines experience.

• 3+ years of litigation management experience.

• Experience leading teams, informally or formally.

• Experience leading remote teams.

• Licensed claims adjuster with multi-state experience.

• Broad knowledge of claims process.

• Superior people management skills and a creative problem-solver who can react to market changes, handle day-to-day issues, and lead special projects when needed.

• Proficient using the Microsoft Office suite of programs with an emphasis on Word and Excel.

• Ability to travel when needed.

• Four-year college degree or equivalent experience.

• Insurance designation (AIC, SCLA, CPCU, etc.) is a plus.

• Creative, out of the box thinker who refuses to accept the status quo.

• Ability to “Call the Play” with imperfect information.

• Ability to work independently.

• Instinctually identify opportunities and create data-supported solutions.

Why join us at Branch? 

We’re all about getting back to getting each other’s back—that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

• Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.