Underwriting Services Supervisor

Company Details

 

We are a global insurance provider offering property, casualty and professional insurance coverage for clients with technology exposure and technology firms worldwide.

 

Responsibilities

The Underwriting Services Supervisor manages the daily operations of the underwriting support team, offering operational assistance and ensuring efficient workflows. Responsibilities also include establishing, creating, and managing workflows and processes.

 

Support and Supervision:

• Supervise, coach, train and mentor the team, including training of new hires and providing ongoing support to existing staff.
• Monitor and evaluate employee performance, providing feedback and addressing any concerns.
• Oversee department assignments for the region by reviewing policy counts and premiums.
• Manage training for the assigned team.

 

Operational Support:

• Support all phases of the underwriting process.
• Provide operational support to ensure the efficient operation of the underwriting team.
• Handle a reduced workload to stay current with processes and workflows (approximately 50% less than direct reports).
• Manage and research IT tickets.
• Attend underwriting meetings to stay updated on changes.
• Collaborate with management to draft and maintain workflows.
• Maintain a working knowledge of internal and external systems.

 

Quality and Compliance:

• Assist management in implementing and managing a formal Quality Program.
• Complete quality checks (QCs) on accounts and quality audits on key accounts.
• Research coverage and form questions related to policy structure and system entry.
• Research WC Bureau or regulatory requirements and notices as needed.
• Ensure service timelines are met by the team for the underwriting.
• Maintain records and prepare required reports on activity as needed.

 

 

Innovation and Improvement:

• Assume an active role in innovation, improving current processes, and creating efficiencies for underwriting support functions.
• Foster a culture of continuous improvement within the team.
• Work with direct manager and underwriting to ensure underwriting needs are met.

 

Communication and Collaboration:

• Maintain daily interaction and communication with staff, other departments, and IT as needed.
• Communicate with agents on matters as directed by underwriters.
• Operate according to underwriting authority as delegated by the manager.
• Hold weekly meetings with direct reports to ensure proper support is provided and service level agreements are being met.

 

May perform other functions as assigned

Qualifications

• 3+ years of commercial insurance experience.
• 3+ years of multi-line operations and rating experience.
• Proven knowledge of commercial coverages, endorsements, rules and regulations.
• Superior attention to detail and organization skills.
• Excellent interpersonal, decision making and analytical skills required.
• Ability to work in a team environment.
• Excellent customer service skills.
• Excellent verbal and written skills.

Education

• High school degree or equivalent

 

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $70K - $123K • Eligible to participate in annual discretionary bonus • Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Travel: Occasionally

Sponsorship Details

Sponsorship not Offered for this Role