Tribe Lead Consumer Lending & Wealth- Secondment

Each day, millions of customers in over 40 countries use ING’s banking products and apps.  You’ll be contributing to their customer experience. You’ll be shaping the way they bank, helping them to do their thing, and empowering them to stay a step ahead in life and business. 

We’re looking for someone with strong P&L experience to lead the consumer loan and credit card area of ING, and define and drive the ‘risk reward optimisation’ within the function.

As Tribe Lead Consumer Lending, you’ll lead this business stream and have end to end accountability for defining and implementing the strategic plan. Focusing on delivery through collaboration, and bringing people together to deliver towards the same purpose. We’re looking for someone with management experience in a risk focused role within the consumer lending space with a data driven mindset.  You’ll be a natural team player who loves to collaborate and present across all levels, and thrives under pressure.

Please note this is a 3 month secondment opportunity where you will lead both Consumer Lending & Wealth Tribes.

Are you ready to make a real impact on people’s lives?

What you’ll do

• Manage a cross functional team to deliver on business and customer KPIs in an agile and informed manner
• Influence the acquisition, cross-sell and end-to-end customer life cycle management throughout the whole organisation for Consumer Lending customers
• Promote a digitisation first mindset and transpose the digital roadmap into a cohesive retail bank strategy (in consultation with the Digital Tribe)
• Own the Tribe’s objectives and its P&L and developing, implementing, reviewing and optimising Consumer Lending products and pricing strategies for Consumer Lending
• Work with the Marketing Centre of Excellence to develop and execute an effective marketing strategy for the Tribe to attract, acquire, and maintain customers
• Contribute to ING’s global initiatives and ensuring products and services remain compliant within the changing regulatory landscape while maintaining connectivity with regulators and the market more broadly

What we’re looking for

• The ability to be bold and drive change within an organisation; a self-starter capable of managing senior stakeholders and the Executive Committee
• Exceptional understanding of data and how to apply it with Agile, PACE and Human Centred Design Methodologies experience
• Demonstrated experience in pricing of a product and service portfolio (NII and fee income), managing a P&L, maximising revenue, balancing risk and reducing costs
• Experience in a customer-facing environment, ideally within a Financial Services product management, in a Consumer Lending environment where identification of customer needs is at the heart of proposition development
• Proven experience in managing a team and business, as well as working as part of a cross functional leadership team
• Strong data interrogation and research skills accountable for end-to-end ownership of outcomes, regardless of reporting lines with conceptual and strategic thinking skills, combined with an ability to execute flawlessly

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from
• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 
 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 
 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 
 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  
 
Sound like the kind of place you’d feel at home? We’d love to hear from you.