Tree Room Captain/Server

Job Title: TREE ROOM CAPTAIN

Department: F&B

Reports To: Senior restaurant Manager/Tree Room Supervisor

Rate of Pay: $2.13/Hour + Tips

Shift: 4:00 PM to close

Weekends, holidays and special events are required based on business needs.

 

SUMMARY

Leading a service team to create a memorable fine dining experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a casual and professional environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Warmly greets each Tree Room guest.

Possesses exceptional guest service skills to create a positive Sundance Experience for each guest.

Set up and organize dining room for restaurant reservations.

To ensure proper sequence of service is completed for all guests.

Responsible for the mise en place and cleanliness of own section.

Responsible for the handling of all monetary transactions and completing a nightly check out.

Exhibits exceptional job and product knowledge to provide guest with accurate information in all aspects of food, wine, service, and resort information.

Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.

Enters food and beverage orders into micros.

Ensures accuracy and quality of food and beverage orders.

Knowledge and compliance of Utah Liquor Laws.

Completes cleaning and closing responsibilities as directed by management.

Exhibits a positive attitude when speaking about guests, fellow employees and management.

 

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of Sundance Guiding Principles: vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be able to work a flexible schedule, work well under pressure, meet deadlines.

Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

 

SUPERVISORY RESPONSIBILITIES

Correct Nightly reports. Leads nightly service team to ensure highest standards of fine dining experience.

 

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.

 

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following a s a minimum standard:

 

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Staff is required to wear nametags at all times while on duty.

Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted if no standard uniform is required.

Men's shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle- if no standard uniform is required.

A tailored fit is required of all clothing