Description

Summary:

The Treasury Management Technical Training Support Associate provides technical help desk support across the Huntington footprint to both Internal customers and External Business and Commercial customers. This includes providing advanced technical advice to customers to resolve product or service requests regarding system and technical issues at the company and/or user level.   

Duties & Responsibilities:

• Demonstrates commitment to quality through customer interactions.
• Maintains high levels of customer satisfaction consistent with Huntington’s core values.
• Performs advanced customer service activities for a broad range of Treasury Management products and services assisting customers on accessing and navigating the Treasury Management products/services via the Business Online Banking.
• Coaches customers utilizing on-line file transmissions, including file formatting, data mapping, performs file testing, communicates results, and assist with any issues to ensure successful transmissions.
• Guides and directs the technical implementation of Treasury Management tools and systems for customers to support the applicable Treasury Management products. Support provided includes, but is not limited to web browser troubleshooting, operating system interaction with Bank applications, and troubleshooting Bank application-specific issues to resolve identified issues and problems.
• Advises, educates, and engages customers on a variety of technological tools and resources available to them.
• Facilitates training and technical support on Huntington's products, services, and systems.
• Evaluates the client needs and independently determines what tools are best suited for the client.
• Researches and responds to customer inquiries.
• Ensures timely and appropriate solutions for problems or issues.
• Maintains timely and accurate records within the tracking database for all customer interaction.
• Responsible for pre and post conversion tasks to ensure a successful conversion. 

Basic Qualifications:

• High School Diploma
• 1 or more years direct customer service experience

Preferred Qualifications:

• Banking experience
• Adaptive learner
• Ability to manage multiple tasks.
• Exceptional organizational and time management skills
• Exceptional oral, written, and interpersonal communication skills

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position