Treasury Customer Service Representative 6-9
State of MichiganAbout the role
Posting number: 2701-26-20-69
Department: Treasury
Job classification: Treasury Customer Service Representative
Posting type: Open
Categories: Clerical & Data Entry, Customer Service, Tax Administration
Summary
The Michigan Department of Treasury Banner with the State Capitol building on a sunny dayAre you looking for a rewarding career that offers continuous learning, meaningful work, and a supportive team environment? If you enjoy helping others, communicating with people, and developing new skills, Treasury’s Tax Administration Services Bureau- Individual Income Tax Division may be the perfect place for you.
The primary function of the Treasury Customer Service Representative is to provide customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence. Extensive phone and computer work are required.
If you think that this Customer Service Representative position in the Individual Income Tax Division sounds like it could be a great fit for you, click the position description link to learn more about the job.
Treasury Customer Service Representative 6-E8 Position DescriptionTreasury Customer Service Representative 9 Position Description
Treasury Careers (michigan.gov) - Learn why Treasury is a Great Place to Work!
Examples of duties
EducationEducational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Treasury Customer Service Representative 9
Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.
Supplemental information
Work must be performed in the state of Michigan. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.
Remote Work. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in
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