Traveling Customer Training Specialist

We are looking for a Customer Training Specialist who will play an important role in ensuring Fleetio’s customers have a comprehensive understanding of our product. We believe education is key to our customer’s success. We are looking for a passionate and dedicated individual to join our team to help ensure our customers are well-equipped to succeed using Fleetio.

What’s Fleetio?

Fleetio (pronounced "flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.

We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.

What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 250 employees all over the United States, Canada, and Mexico, and have over 5,000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.

More about our product and company:

• Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

What you'll be doing

• Nurture growth and foster adoption among Fleetio’s customer base
• Deliver on-site training experiences for Fleetio’s customer base, including Fleet Managers, Supervisors, Drivers and Technicians, ensuring key concepts are well understood and accounts are setup for long-term success
• Conduct virtual training sessions with customers, guiding users on how to use the Fleetio product and sharing best practices based on role
• Collaborate on a comprehensive on-site and virtual training curriculum for each customer role
• Analyze customer insights on training needs and incorporate feedback into continuously improving training curriculum
• Partner with the implementation team to understand customer’s unique configuration, and ensure a seamless transition into customer training for a successful adoption
• Collaborate with the education team to create self-service educational content, such as e-learning modules, to reinforce key Fleetio concepts
• Assist with customer-facing webinars to educate customers on best practices and core functionality of the product
• Utilize data and analytics to track customer progress and engagement with training
• Provide insights and recommendations for optimizing Customer Training Programs
• This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.

What's in it for you

• The ability to make an immediate impact on our current and future customers’ time to value and retention
• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
• Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
• Opportunity to travel to collaborate with your team 1-2 times per year

Requirements

• 3+ years experience training live virtually and on-site to customers at a SaaS company
• Excellent communication skills, both written and verbal
• Flexibility to work with customers across segments (from Enterprise to SMB) in various industries
• Impeccable presentation skills, with the ability to disseminate complex concepts into easily digestible training content
• Impeccable project management skills
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
• Travel requirements: Traveling at least 80% of the time, 1-3 days onsite typically within the days of M-F, travel includes US, CAN, but mainly US. Passport required.

Considered a plus

• Video editing or production experience of customer-facing resources
• Previous Fleet or Fleet Softwa