Travel Expert

About Flash Pack:

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack - curated social adventures for solo travellers.

We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.

Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work - we’re driven to do what’s right and to build a company that makes us genuinely proud.

What you’ll find here:

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
  

• An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
  

• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection

You can find out more about our culture and life at Flash Pack here.

The Role:

We’re looking for a passionate and people-savvy Travel Expert to join our team - someone who’s excited to talk to our customers about their global adventure dreams, and thrives on helping others find their perfect trip. If you’re the kind of person who lights up when talking about bucket list travel and loves the idea of helping others turn their curiosity into commitment, you might be exactly who we’re looking for.

You’ll be at the frontline of our Pre-Booking sales team - answering questions, building relationships, and guiding first-time adventurers towards unforgettable group travel experiences. This is a sales role with real heart: part matchmaker, part travel expert, part cheerleader. You’ll also play a key role in shaping the customer journey by feeding insights back into the wider business.

This is a fully remote role that can be done from anywhere in the US. You’ll typically work between 10am and 6pm Pacific Standard Time, though start and end times may shift by up to 3 hours. The role includes some evenings, weekends, and public holiday shifts. Our headquarters is in London, but our largest market is the USA - and our global team works fully remotely.

In line with our salary framework, this role offers a base salary of $43,000 - $45,000 (depending on experience), with on-target earnings between $61,000 and $70,000 annually, including the monthly commission based on performance.

Where you’ll spend your time:

• Becoming an expert and educator in Flash Pack’s destinations and travel experiences so you can guide our customers with confidence and care

• Engaging with prospective Flashpackers via live chat (approx. 70% of your time), email follow-ups, and phone calls

• Providing support for post-booking admin such as transfers and cancellations, ensuring every interaction is seamless

• Taking part in wider sales initiatives such as webinars, Instagram Lives, and new experimental campaigns to grow engagement

• Collaborating cross-functionally with Growth, Marketing, Finance, and CX to feed customer insights back into the business and enhance the end-to-end experience

You’ll be measured and rewarded based on:

• Your individual KPIs (such as first response time, conversion rate, sales cycle, and customer satisfaction)

• Your impact on team performance and overall business growth

• Your contribution to cross-functional initiative
  

What we’d love to see from you:
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