Travel & Expense Coordinator

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. 

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. 

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

As the Travel & Expense Coordinator, you will serve as a resource in ensuring accurate, compliant and efficient management of employee travel and expenses. You will communicate, enforce, process and interpret the Met’s Travel & Entertainment policy balancing adherence to guidelines with practical business needs. You will act as the key contact point for general inquires on P-cards, Accounts payable and Travel & Expense policies. You will onboard and educate employees on submission processes and procedures. You will evaluate expense reports and handle exemptions with a strong focus on customer service & fostering positive employee experience.

PRIMARY RESPONSIBILITIES & DUTIES:

• Act as a key point of general contact and answer questions relating to  Finance Operations ( P-Card, Accounts Payable and Travel & Expense) Policies and Business Processes.

• Enforce the Met’s T&E policy through daily review and approval of staff pre-trip approvals and expense reimbursements in Workday

• Ability to apply policies thoughtfully, knowing when to escalate issues versus when to resolve independently.

• Exercises sound judgment and discretion when interpreting and applying travel and expense policies.

• Maintains a high level of attention to detail in reviewing expense reports, receipts, and supporting documentation.

• Communicates policy guidelines, decisions, and exceptions with clarity, professionalism, and tact.

• Ensures confidentiality and professionalism in handling sensitive financial and employee information.

• Support duty of care initiatives including traveler safety protocols and emergency response in partnership with Security Command Center.

• Collaborate to solve issues related to travel emergencies, expediting payments, or Workday transactions.

• Onboard and support Met staff with T&E policy education, systems use, , processes, and online portal for travel bookings.

• Manage inboxes for Travel Desk and Procurement requests.

• Reconcile monthly travel cash advance ledger accurately and efficiently.

• Ability to track spend trends, identify outliers, and prepare compliance or audit reports.

• Troubleshoot Workday expense module issues proactively and participate in bi-annual Workday upgrade testing

• Ad hoc projects as needed

 REQUIREMENTS & QUALIFICATIONS:

• 1 -3 years finance administration experience or equivalent experience with expense processing.

• Knowledge of Workday expenses or similar order processing system.

• Demonstrated experience providing high touch customer service.

• Ability to learn Museum policy and speak to its details in support of staff.

• Demonstrates strong critical thinking to resolve gray areas and ensure fair, consistent decisions.

• Demonstrated experience with effective communication, diplomacy and conflict resolution.

COMPENSATION RANGE:

• Pay Range: $33.00 - $35.00 / Hourly

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The speci