Transportation Manager

Req ID:528139 

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

 

This role is located in Phoenix, AZ and is contingent upon successfully winning a bid and authority approval.

 

• Position Summary:

The Transportation Manager will report to the General Manager and is responsible for overseeing all field operations and ensuring the safe, efficient, reliable, and customer-focused delivery of light rail transportation services. This position provides leadership and direction to field supervisors, dispatch personnel, and transportation staff while maintaining compliance with applicable federal, state, local, and agency regulations, policies, and operating procedures.

 

The Transportation Manager is accountable for day-to-day service delivery performance, operational coordination, incident response, workforce management, service quality, and communication of operational information. The position serves as a key member of the management team and provides support to senior leadership to ensure operational objectives, safety standards, and service commitments are achieved.

 

• Essential Duties and Responsibilities

Operations Management

• Oversee the day-to-day operation of light rail transportation services to ensure safe, reliable, and efficient service delivery.
• Direct and manage transportation field operations, including field supervisors, dispatchers, controllers, and frontline operating personnel.
• Monitor system performance and ensure compliance with established service, safety, and operational standards.
• Coordinate operational activities to maintain service continuity and minimize disruptions.
• Provide leadership and guidance during service interruptions, emergencies, special events, and other operational challenges.

 

Service Delivery and Performance

• Monitor service quality and operational performance indicators and implement corrective actions as necessary.
• Ensure timely communication and dissemination of operational notifications, service advisories, and customer information.
• Evaluate operational trends and recommend strategies to improve service reliability, efficiency, and customer satisfaction.
• Collaborate with Maintenance, Safety, Training, and other departments to ensure integrated service delivery.

 

Regulatory Compliance and Safety

• Ensure compliance with all applicable Federal Transit Administration (FTA), state, local, and agency regulations, policies, and procedures.
• Promote and maintain a strong safety culture throughout transportation operations.
• Support safety investigations, incident reviews, corrective action programs, and regulatory audits.
• Ensure operational employees maintain required qualifications, certifications, and compliance training.

 

Leadership and Personnel Management

• Supervise, mentor, and develop transportation supervisory staff.
• Establish performance expectations and ensure accountability for operational results.
• Coordinate staffing plans, workforce deployment, and resource allocation to support operational requirements.
• Foster employee engagement, teamwork, professionalism, and continuous improvement.
• Participate in labor relations activities as necessary and ensure consistent application of workplace policies and procedures.

 

Management Support

• Provide operational analysis, recommendations, and strategic support to the Assistant General Manager and senior leadership.
• Prepare reports, presentations, operational summaries, and performance metrics.
• Participate in planning activities related to service expansions, special events, emergency preparedness, and operational improvements.
• Support budget development and resource planning for transportation operations.

 

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• Minimum Qualifications

Experience

• Minimum of seven (7) years of progressively responsible experience managing operations or projects of similar size and complexity within