Transportation Customer Support and Collaboration Coordinator

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

SUMMARY: 

The Transportation Customer Support and Collaboration Coordinator is a key part of the Novolex Supply Chain organization. In this role you will manage the transportation execution and service components across our vast network of shipping locations. This will require an individual who is a self-starter, thrives in a fast-paced environment and has a “business owner” mentality. This is an opportunity to get in on the ground floor of our Transportation Center of Excellence! Come join a dynamic team and set the bar for excellence! 

Job Description

• Own communication to Customer Service and Commercial teams for strategic accounts.
• Answer and research service inquiries as needed.
• Proactively identify service opportunities, working with Transportation COE and other Supply Chain pillars to develop and drive improvement.
• Responsible for gathering and inputting reason codes to ensure OTIF data integrity.
• Support customer centric OTIF programs and initiatives to drive overall service for the organization.
• Provide proactive communication on service failures and field requests for status updates on critical shipments.
• Attend and/or lead daily, monthly, weekly risk calls to drive service and align with key stakeholders.
• Support BCP for transportation by tracking, reporting and communicating impact to BCP team.
• Help define and execute customer-level triage strategy, delivering service level improvements.
• Collaborate with Carrier Management team to ensure carrier base performs at satisfactory service levels, accommodating customer requirements accordingly.
• Cross-train and provide coverage for other roles within the Transportation COE (Customer Support and Collaboration, Triage & Visibility, Order Fulfillment & Execution .

Requirements

• High school diploma or equivalent and 3+ years of logistics/customer service experience
• Knowledge of the transportation industry
• Ability to multi-task and operate in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Effective communication skills, both verbal and written
• Ability to work comfortably in a collaborative team environment
• A “can do” attitude and the drive to back it up

Preferred

• BA/BS in Logistics or Business
• Knowledge of SAP
• Experience with Transportation Management System applications (BlueYonder preferred)
• Experience with transportation visibility software (FourKites preferred)
• Previous experience with Tableau

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee