Transplant Program Assistant II

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Transplant Program Assistant II

                        

Location

Weston

                    

Facility

Florida Weston Hospital

                     

Department

Transplant Center-Weston Hospital

                      

Job Code

000276

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. 

As a Transplant Program Assistant, you will provide comprehensive administrative support for the Transplant Program across all phases of care, from referral and evaluation to post-transplant follow-up. This role extends beyond scheduling and coordination; you will play a key part in the program’s overall success by ensuring patients have timely access to the life-saving treatments they need. In this fast-paced and dynamic environment, you will have the opportunity to further develop your skills while delivering exceptional service and support to patients, families, and caregivers.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Coordinate referrals for transplant evaluation. 

• Perform initial patient intake interview, register patient in EMR, submit for financial clearance, obtain outside records for review, create a work file for the coordinators, schedule all evaluation appointments and scan records into EMR. 

• Develop Selection Committee meeting agendas and document meeting minutes. 

• Ensure administrative support is provided to various transplant team members. 

• Send correspondence to referring physicians at the time of evaluation, transplant and discharge. 

• Schedule and communicate follow up appointments for transplant patients. 

• Triage phone calls from patients and direct to appropriate clinical team members. 

• Provide MELD score updates for UNOS. 

• Ensure patients schedule labs, fax orders to outside labs and obtain results. 

• Enter results into Transplant Database and copy records for EPIC scanning. 

• Assist with phone refill requests. 

• Serve as liaison to Case Managers. 

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED 

• Three years of experience in a hospital, medical or other administrative setting, including appointment scheduling, public contact and a role coordinating activities of medical and administrative personnel 

• Knowledge of medical terminology 

Preferred qualifications for the ideal future caregiver include:  

• Associate's Degree or additional education from accredited program

• Surgical scheduling or appointment setting experience 

• Transplant experience 

• Knowledge of computers, software programs and data entry

• Heart, Cardiology or Medical background

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved ex