Transload Operations Manager

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Summary:  Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

 

Typical Responsibilities:

• Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
• Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. 
• Manage revenue and expenses to budget constraints.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools. 
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. 
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

• Responsible for all facets of the facility operations, to ensure that all corporate processes and procedures are implemented and consistently followed in the running of the operation.
• Responsible for developing and suggesting new operational processes that will improve efficiency and service.
• Responsible for ensuring all mandated training is completed by all personnel in the facility.
• Responsible for ensuring all customers receive error free, on-time service in every area that involves the facility.
• Responsible for ensuring all freight moves through the Transload Site intact and damage free.
• Responsible for helping customers facing employees develop and maintain new business and customer relationships.
• Responsible for training, developing and motivating employees to peak performance and growth in their knowledge and responsibilities.
• Responsible for monitoring and controlling aspects for the Transload Facility directly tied to operations.