Transfer Center/Triage RN

Summary

Job Description:

Baptist Health Medical Group is looking for a Transfer Center/Triage RN to join their team. This is a remote work position that requires residency in KY or IN

The RN (Medical Call Center) is responsible for providing professional nursing care through telephonic interventions focused on the patient and caregiver as a whole. This role emphasizes healing and wellness by managing patient needs through readmission management, nurse triage, service referrals, telehealth monitoring, and coordinating transfers. The RN demonstrates a commitment to Baptist Health's quality standards, organizational values, and safety protocols.

Essential Duties:
• Assess patient and caller needs through telephonic interactions for areas such as readmission management, triage, and service referrals.
• Provide telehealth monitoring to evaluate patient conditions and follow up on care plans.
• Facilitate external patient transfers and bed placements both internally and externally for assigned facilities.
• Develop and implement individualized plans of care based on patient assessments and needs.
• Coordinate issue resolution for patients, ensuring timely and effective responses to concerns.
• Complete calls within established guidelines, documenting interactions accurately.
• Crosstrain in various roles within the call center to provide backup assistance as required.
• Build collaborative relationships with healthcare teams to achieve patient care goals.
• Participate in case discussions and team meetings to enhance care coordination.
• HIPAA regulations.
• Solicit and utilize patient feedback to improve care delivery and address any service gaps.
• Attend and complete all required safety training and educational sessions in a timely manner

Qualifications:

• Associate degree in multidisciplinary nursing with 5 years' experience.

• Case management, clinical care or home care experience preferred.

• RN State License

3 - 12-hour shifts (8:00a-8:00p) and every 3rd weekend

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.