Transcon Supervisor

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position: 

To consistently deliver the highest level of service for our customers and ensure efficient daily operations through the management of department personnel and processes. 

Major Duties and Responsibilities: 

• Ensure all action taken by the Transcon department is completed within the guidelines set by Expeditors Operational Process Standards 
• Consistently manage the department workload throughout the day and allocate the necessary resources to ensure expectations are being exceeded at all levels/functions  
• Maintain timely communication (internal/external) through all medians for the department per Expeditors communication standards 
• Preserve data through timely and accurate system updates and provide operational reports to customers   
• Manage status reports, monitors and databases per roll specific expectations  
• Manage all aspects of the department finances accurately and timely billing 
• Manage and develop relationships with external entities through problem resolution, rate negotiations, strategic planning, evaluations and SPA management 
• Serve as the first level of escalation between Expeditors and its customers, vendors, and other groups within Expeditors 
• Provide warehouse staff with necessary documents and information needed to receive and ship the orders as efficiently as possible to ensure customer expectations are met 
• Administer consistent employee evaluations and create development plans for department personnel’s future progress within Expeditors 

Support the manager in the following areas:

• Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
• Working to be our vendors lowest cost customer promoting market solutions
• Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Finances:

• Meet weekly or more if required with the department manager

Support the manager as required and applicable in the following areas:

• Proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report

Sales / Retention
Support the manager and or the sales department where needed:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People:

• Identify with manager, develop, and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Contribute to the effective weekly department meetings with team
• Review department goals and business plan periodically with team to ensure buy-in and accountability

Systems:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. u