Transactions Supervisor - 1st Shift

Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?   As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating.  The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible.  A second objective is to expedite the posting of payment information, allowing the customer to update their account records.  
  Job responsibilities: 

• Oversee daily workflow of specific workgroups and/or segments of the workflow process
• Manage a team of full and part-time front line employees
• Handle complex customer relationships while utilizing service improvement tools and methodologies
• Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Provide guidance and development of the Team Leaders and Operations team members
• Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment 
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices 
• Scheduling feedback and counseling with associates to ensure optimal performance 
• Must be able to adapt and handle change effectively

Required qualifications, skills and capabilities: 

• Minimum 2 years supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision-making skills as well as exceptional written and verbal communication skills
• Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Effectively interact with all diverse groups within the organization 
• Physical requirements:  Sitting – up to 95% of the time, Standing – up to 95% of the time, Lifting – up to 30% of the time and up to 50 pounds; Walking – up to 95% of the time

Preferred qualifications, skills and capabilities: 

• Experience in Remittance processing environment
• Bachelor's degree in a business discipline or relevant work experience 

Schedule:  Monday - Friday 7am-3:30 PM

Flexible schedule, this position may require you to work non-traditional hours and/or additional hours as business needs arise, including overtime, weekends, and holidays.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 7 years

 

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details abo