Training Team - Content Developer/LMS Admin

Training Team - Content Developer/LMS Admin

Join us on our exciting journey!  IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Description

We are excited to announce that we are looking for a motivated, experienced Systems Content Developer with Project Management experience to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Position Background:

In this role, you will partner with the Training Leadership to support the direction, coordination, implementation, and completion of training initiatives.

You will be responsible for delivering end-to-end Content Development/LMS Admin services to create meaningful, effective learning experiences in support of our patient support programs.

Additionally, you will utilize strong project management skills to manage function-wide training deliverables.  Including creating and monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, along with defining scope, goals and deliverables.

This role requires someone who thrives in a fast-moving, dynamic environment with tight deadlines and minimal supervision and who is able to successfully manage to multiple projects. 

Position Responsibilities

Content Developer/ID

·        Design, develop, deliver, and evaluate all learning solutions with a focus on systems training.

·        Collaborate and partner with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training performance or behavioral outcomes.

·        Identify knowledge gaps or improvement areas for newly hired employees and create learning solutions to address those gaps.

·        Assess the time, effort and training strategy required to effectively complete training solutions.

·        Utilize PowerPoint, Word, Rise, Storyline, Camtasia and other authoring tools to design and develop interactive training materials, including, but not limited to training curriculums, agendas, scripts, training guides, job aids, infographics, videos, and more.

·        Manage the training logistics including working with meeting planning, venue vendors, IT support and field management.

·        Work with Technical Team to develop, manage and implement systems training data to be utilized in systems training.

·        Facilitate virtual and in-classroom training.

·        Design and conduct Train-the-Trainer sessions.

·        Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.

·        Partner with Program partners to develop and deliver training communications to end users.

·        Maintain records of all training deliverables and implement best practices around document management.

·        Build and maintain online documentation libraries – documentation, webinars, videos.

·        Manages Program’s Learning Management System (LMS) and training content

PM Responsibilities

• Project manage activities for the Training Team, and communicate updates and program information on a regular basis to all appropriate stakeholders.

• Develop key messages and communications around learning project updates to stakeholders and manage escalations/exceptions, as needed.

• Act as a change agent in supp