Training Specialist

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Training Specialist is responsible for creating and delivering training, materials, tutorials, instructions, and learning resources such as online modules and guides. The DCI Training Specialist is a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources.

• Conduct training sessions for customers, and internal teams. Deliver training in various formats including in-person, virtual, webinars, recorded, and online courses
• Develop and maintain detailed user manuals, technical guides, release notes, and online help content
• Create clear, concise, comprehensive tutorials, FAQs, and how-to guides
• Develop and maintain Help Center documentation including collaboration with internal and external resources for training videos.
• Design, develop, and maintain a database of training materials, including presentations, videos, and e-learning modules
• Create training manuals and guides for end-users and internal staff
• Develop and deliver customer training for implementations and upon request; training should be delivered within the context of the customer’s implementation and configuration plan
• Maintain expertise in the DCI user interface and core operational workflows
• Maintain familiarity with the customer industry to evaluate workflows and design/deliver training
• Stay up-to-date on the latest tools and resources
• Evaluate the user and workflow impact of new features and functionality; determine and deliver the appropriate training and communication
• Review, edit, and test documentation and training materials for accuracy, clarity, and consistency. Ensure all content complies with company standards and industry best practices
• Perform all other job-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s degree in education, business, information technology, or related field or 6 years of industry experience
• 1+ years’ experience as a trainer, corporate training specialist, or related position
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement/sales goals