Training Specialist- Global Partner Support Embed Team

Wayfair is looking for a talented, collaborative, and entrepreneurial-minded individual to produce & maintain a strong training portfolio as part of our Global Partner Support Embed team. As a Training Specialist, you will play an integral role in facilitating and executing employee training & SOP maintenance as well as owning the Quality Assurance process. You will get the flexibility to design and organize training courses by combining creativity, research and analysis of existing materials. Curriculum planning and enrollment coordination will provide you an opportunity to work with other departmental professionals and employees on an interpersonal level. This role is a perfect fit if you enjoy working with people, presenting helpful information and using your creativity. We also believe that every team member deserves consistent and high quality training to help them perform to the best of their ability and achieve their career goals.

We’re excited to welcome applications from high-performing individuals who are in search of a “game changing” opportunity. They will be a collaborative problem solver who can build teams and consistently strives for excellence. This candidate must also be able to thrive in an extremely fast-paced, rapidly challenging and fluid environment. We encourage you to reach out and highlight how you can contribute to the success of this great e-commerce business!

What You’ll Do:

• Promulgate Wayfair culture within Global Partner Support and lead by example
• Create high quality content and training material to train, coach, and mentor new hires and educate internal teams on Global Partner Support workflows
• Own, design, and maintain a robust Quality Assurance program to drive consistency across Global Partner Support’ workflows and provide feedback and process improvements based on results
• Facilitate and develop new hire onboarding experience up to 90 day milestone, including 30/60/90 day check ins and process training, to lead new team members to optimal performance in accordance with network standards
• Drive consistent training and operational standardization across Global Partner Support
• Prioritize, communicate, and pivot workload based on dynamic business requirements
• Engage appropriate partners to develop, implement, and execute training related projects
• Work cross functionally with other teams and internal stakeholders to ensure best practices
• Complete/hold cross training to support operational need
• Proven ability to anticipate challenges and be decisive - you always get in front of issues, mitigate risk and have no problem making decisions quickly in support of operational requirements

 

What You'll Need:

• Associate or Bachelor Degree preferred or comparable experience
• Process-oriented with strong analytical and excellent communication skills
• Ability to multitask and shift priorities quickly and often
• Strong and consistent attention to detail
• Motivated self-starter with a problem-solving mindset
• Ability to partner and work well with leadership and motivate frontline teams
• Entrepreneurial spirit
• Experience working both within a team and as an independent contributor
• Experience utilizing Google Suite (Google Website, Google Sheets, etc)

About Us
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities f