Training Operations Program Manager

Overview:
The Training Operations Program Manager is an important member of the Training Center of Excellence within Global Quality. This role will play a pivotal role in managing and optimizing training operations within the organization. This position is responsible for supporting and facilitating governance and Community of Practice (CoP) meetings, managing development projects, learning management system (LMS) initiatives, and other related projects. The role also involves collating metrics and analytics, creating dashboards and reports, managing the SharePoint sites and all associated communications, and supporting audits and inspections.

Key Responsibilities:

• Governance & CoP Meetings:
  • Support the coordination of Governance and Community of Practice (CoP) meetings.
  • Coordinate agendas, track action items, and ensure alignment with organizational goals.
  • Coordinate communication and collaboration among stakeholders.
• Project Management:
  • Act as the Project Manager for all development, LMS, and other learning-related projects.
  • In partnership with the COE leadership team, develop project plans, timelines, and budgets while ensuring timely delivery.
  • Support the coordination with cross-functional teams to achieve project objectives.
• Metrics & Analytics:
  • Collect, analyze, and interpret learning metrics and analytics.
  • Compile and update dashboards and reports to display key performance indicators (KPIs).
  • Support analysis of metrics to drive continuous improvement in learning operations.
• SharePoint Management:
  • Manage and maintain SharePoint sites to ensure effective communication, collaboration and document storage.
  • Provide technical support to users as needed.
• Audits & Inspections Support:
  • Assist in preparing for audits and inspections by ensuring training documentation and processes are compliant.
  • Provide support for audit-related inquiries and assist in ensuring readiness during inspections as needed.

Qualifications:

• Bachelor’s degree required; advanced degree in Education, Organizational Development, or related field preferred.
• 5+ years of experience in training operations, project management, or related roles, preferably within the pharmaceutical, biotech, or healthcare industry.
• Proficiency in LMS platforms, SharePoint, and data visualization tools.
• Strong analytical skills with the ability to interpret metrics and create actionable insights.
• Excellent organizational, communication, and stakeholder management skills.
• Experience in supporting audits and inspections is a plus.

Preferred Attributes:

• Detail-oriented with a focus on operational excellence.
• Agile and adaptable in a dynamic environment.
• Passionate about leveraging technology to enhance learning operations.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $107,718.00 - Maximum $161,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, com