Training Operations Manager, Trust & Safety - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

TikTok USDS looking for an experienced Training Lead to join the Trust and Safety team. This role will take the lead on leading a team of trainers who deliver training and own training programs, TikTok Trust and Safety team and partner organizations. The Training Lead will work closely with cross-functional teams to develop learning strategies, training implementation plans, as well as manage other training-related projects for continuous improvement and learning of our content moderators.

Our Trust & Safety Training team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this manager interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Lead a team of learning & development trainers for effective training delivery and development of high-quality training curriculum across multiple Content Moderation locations (Nashville and Phoenix).
- Lead a high visibility cross-functional team to identify and address organizational training needs, ensuring alignment with strategic objectives. Provide leadership and direction to the team, fostering a collaborative and innovative learning culture.
- Responsible for the end-to-end learning facilitation for all content moderators within TikTok USDS, ensuring comprehensive training coverage.
- Manage multiple training programs aimed at certifying moderators across various lines of business, products, and policies within the organization.
- Collaborate with department heads and executive leadership to understand organizational goals and implement targeted training programs.
- Work with cross-functional teams and leaders to identify training needs and determine the most effective training strategy to support business needs, new product developments, and other workflows.
- Manage all phases of training projects from initiation to implementation and execution.
- Ensure effective and timely delivery of policy updates training to all internal TikTok moderation sites.
- Work with quality leadership to develop corrective training plans and oversee the complete delivery and implementation of them.
- Play a key role in organizational change management initiatives, ensuring that training programs support and drive successful transitions.
- Analyze and interpret workforce data to identify trends, gaps, and opportunities for improvement in training initiatives.
- Develop and execute a comprehensive training strategy that aligns with the organization's mission, vision, and business objectives.
- Manage a learning management system for efficient training administration, learner tracking, and reporting

Qualifications

Minimum Qualifications:
- Excellent leadership and team management skills, with the demonstrated ability to effectively lead and develop a team of tr