Training Manager

Req ID:528146 

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

 

This role is located in Phoenix, AZ and is contingent upon successfully winning a bid and authority approval.

 

Position Summary:

The Training Manager will report to the General Manager and is responsible for the development, implementation, administration, and continuous improvement of all regulatory and custom training and quality programs supporting light rail operations service delivery.

 

This dual role position leads the design and delivery of employee training programs and Corporate and Client Quality programs to ensure the highest level of safety and quality, compliance with contractual requirements, policies, standard operating procedures,  federal, state, local, and agency requirements while promoting operational excellence, safety, customer service, and workforce readiness..

 

The Training Manager; oversees training personnel, curricula, testing programs, and training records management and ensures employees are properly trained and qualified to perform their duties. They will provide quality coordination by monitoring, auditing, and verifying compliance with quality, safety, and operational standards across operations. The Training Manager will help ensure that all activities are performed in accordance with regulatory requirements, company and client procedures, contractual obligations, and industry best practices.

 

The position collaborates with operations leadership, safety personnel, regulatory agencies, corporate quality, and other stakeholders to ensure compliance to and maintain effective training and quality programs that support safe, reliable, high-quality,  customer-focused transit operations.

 

 

Essential Duties and Responsibilities

 

Training Program Development and Administration:

• Develop, implement, evaluate, and continuously improve regulatory and operational training programs for light rail and streetcar operations personnel.
• Design and maintain training curricula, lesson plans, instructional materials, qualification standards, examinations, and competency assessments.
• Ensure all training programs comply with applicable Federal Transit Administration (FTA), Arizona Department of Transportation (ADOT), OSHA, and other regulatory requirements.
• Coordinate the development and utilization of multimedia, technology-based, and computer-assisted learning methods as appropriate to enhance training effectiveness.
• Evaluate training outcomes, training test scores, post training observations and recommend improvements based on operational needs, regulatory changes, employee performance, and industry best practices.

 

Quality Management and Oversight

• Ensure that all activities performed by Alstom under the Scope of Work are compliant with Alstom’s Quality Program and client approved requirements.

• Ownership of the Quality Program and Plan (QPP)
• Ensure the Quality Management System (QMS) is implemented, and Alstom is in compliance.
• The development and execution of an internal quality audit plan.

• Validating that quality is incorporated into all quality initiatives (“built-in quality”)
• Overseeing the Project Maturity Gate Reviews (DFQ) and ensuring the existence of a synchronized schedule of deliverables and departmental applicable action plans.
• Implementing, conducting, and overseeing structured process confirmation protocols that validate and measure compliance with the Scope of Work.
• Ensuring compliance with various processes, standards and procedures through inspections and audits.
• Managing any non-conformities and performing root cause analysis, action plans and follow-up (from Alstom or Valley Metro findings).
• Developing and organizing problem-solving and corrective action plans during project execution phase (internal & suppliers)
• Leading continuous improvement initiatives.
• Support Valley Metro as requested during quality auditing.
• Conduct routine and special audits of rail operations, documentation, and processes.
• Monitor adherence to Federal Transit Administration (FTA), state regulatory requirements, agency standards, and applicable i