Training Manager, Commercial Operations

Work Flexibility: Hybrid

Who we want:

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

Collaborative partners.  People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:
As a Manager, Technical Training you will lead a team of Service Trainers and Process Managers Analysts responsible for deploying quality training programs that enable Stryker field teams to create the best integrated OR experience.  . In this role, you will be responsible for devising and implementing a comprehensive training strategy that aligns with our commercial business objectives. If you are a leader who enjoys developing and engaging teams, working in a cross-functional environment to drive solutions, and has a passion for quality training, this is a a fantastic opportunity to apply your talents!

• Manages and coordinates operations of the Quality and Training staff and activities within FDA and international regulatory guidelines
• Develops service enablement and training strategy for ProCare Service
• Coordinates with other managers and associates to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.
• Designs, develops, and implements comprehensive quality and training programs.
  Directs Commercial Operations activities to align with Stryker’s Quality System: CAPA, audit program (internal/external), and document control.
• Assists with the planning and implementation of new programs, services, and products; monitors progress and evaluates results; recommends changes or other action as appropriate.
  Maintains and manages department budget.
• Hires, trains, supervises, motivates, and develops Training staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up-to-date on overall activities of team, identifying problem areas and taking corrective actions.
• Develops and conducts staff training, conducts performance/merit reviews.
• Coordinates priorities with associated managers.
• Other duties as assigned by manager.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Essential Duties & Responsibilities:

• Develop and implement an overall training and development plan that addresses the needs and expectations of the organization
• Partner with leaders to understand training needs for field teams
• Create an appropriate curriculum to meet the needs of the training plan
• Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and provide reporting on progress
• Identify and provide opportunities for upskilling and ongoing professional development of training staff
• Manages and coordinates operations of the Quality and Training staff and activities within FDA and international regulatory guidelines
• Develops service enablement and training strategy for ProCare Service
• Coordinates with other managers and associates to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.
• Designs, develops, and implements comprehensive quality and training programs.
  Directs Commercial Operations activities to align with Stryker’s Quality System: CAPA, audit program (internal/external), and document control.
• Assists with the planning and implementation of new programs, services, and products; monitors progress and evaluates results; recommends changes or other action as appropriate.
  Maintains and manages department budget.
• Hires, trains, supervises, motivates, and develops Training staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up-to-date on overall activities of team, identifying problem areas and taking corrective actions.
• Develops and conducts staff training, conducts performance/merit reviews.
• Coordinates priorities with associated managers.
• Other duties