Training Executive - New York

Your Dreams, Our Future.

 

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

 

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

 

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

 

JOB SUMMARY

The Training Executive, reporting to the Director of Training, is a sales-driving educator responsible for elevating artistry, skincare expertise, and fragrance storyselling across all brands in the portfolio. This transversal role plans, prepares, and executes regional training strategies, onboarding, seasonal launches, retail coaching, and event support to inspire and engage teams, thereby directly impacting KPIs and overall retail performance. The role maintains a strong in-store presence and partners closely with the Director of Training to ensure excellence in execution and brand representation throughout their respective region. The Training Executive is responsible for planning, preparing, and executing on Field and Retail Education initiatives to drive achievement of Sales plan. The TE is the regional support market partner to the Sales and Training Executives delivering inspiration and engagement across Shiseido Americas Brands: Shiseido, Cle de Peau, Fragrances, NARS, Dr. Dennis Gross and Drunk Elephant and Hermes.

 

WHAT YOU WILL DO 

• You will link education to measurable sales outcomes (conversion, UPT, ATV, sell-through).
• You will provide transversal coverage across portfolio brands to standardize excellence while adapting by channel.
• You will build field capability in Makeup Artistry, Skincare Physiology, and Fragrance Storytelling that elevates client experience and drives loyalty.
• You will accelerate launch readiness and door execution through targeted training, tools, and in-store coaching.
• You will strengthen retailer partnerships and event ROI through hands-on support during key periods.
• You will lead education initiatives, new door openings, events and KPI’s, in partnership with the Sales and Training Executives in the regions.
• You will represent the brands in image, artistry, education, passion and productivity.
• You will uphold the individual Brand Guidelines, including team and counter image, utilizing MAPPP™ framework to govern the strategy.
• You will onboard new Field Employees: Sales and Training Executives, Flagship teams, Counter Managers, Freelancers etc.
• You will execute education plans for Open-Sell, DSS, and Specialty to ensure KPI’s are achieved and prioritized based on door volume and needs of the region.
• You will partner with Regional Directors and Sales and Training executives to strengthen and grow brand KPI’s.
• You will build strong retailer relationships to broaden awareness and partnerships for both the portfolio, in the market.
• You will ensure hero/key sku’s, and new launch, are at the forefront of training curriculums for the Retailer populations.
• You will provide in-store support during key timeframes based on business needs, determined by Director of Training and in partnership with Regional Sales Director’s.
• You will implement social media presence to promote the Brands, inclusive of events, support, and engagement strategies.
• You will adhere to budget management commitments: financial responsibility inclusive of travel and expense, training and seminar engagements, to preserve profitability.
• You will maintain a cohesive monthly schedule that aligns with territory volume, call cycle, top volume door focus, as well as business needs.
• You will uphold Brand Dress Code Guidelines & consistently demonstrate a polished a