Training Delivery

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

*This is a split shift position covering 2nd and 3rd shift hours, running Monday through Friday from 7pm to 3am EST. This role is fully onsite at our distribution center located at One Berry Drive, Lumberton, NJ.*

POSITION SUMMARY:

CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need.  At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.

The Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Training Delivery Supervisor.  Training Coordinators will manage colleagues through their Distribution Center role specific training program by coordinating activities with colleagues, Supervisors, and DC Trainers.  TC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. 

The ideal candidate has a relentless passion to drive innovative, engaging, and measurable training experiences that improves colleague sentiment and business outcomes. 

Role Responsibilities:

• Conduct virtual & live classroom training for select programs as needed – NCO, FLS, and Role Specific Onboarding Classes
• Manages trainees through their onboarding training program to ensure completion within the expected timeline
• Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
• Leverage Learning Management System tools to maintain instructor led classes
• Monitor and conduct key assessments and observations during the training process, reviews results with the DC Supervisor, and provides mitigation plans when necessary
• Facilitates the required training for floor trainers in DC sites
• Assess DC floor trainers and escalates gaps to leaders for mitigation
• Monitor program dashboards daily to identify and address opportunities that may impact the experience or execution of a program
• Monitors curriculum progress, partners with DC Trainer/DC Leadership when needed for root cause analysis to ensure colleague completion from their onboarding program
• Build and manage relationships with site Operations leaders, AP leaders, HR leaders, peers, and Training Delivery Supervisors.
• Establish regular communication touchpoints with site leaders to provide update on trainee progress and propose mitigation plans when necessary

• Escalates all training concerns weekly to DC Supervisor for follow-up, partnering with HRBP/HRC when necessary

Required Skills & Minimum Qualifications:   

• 1+ years’ experience in a distribution center or training delivery role

Preferred Qualifications:

• Training Certificate or Licenses
• Proficient with Microsoft Office
• Ability to work a flexible schedule as needed
• Strong verbal, written, and presentation skills

Education:

• High School Diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people<