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Training and Technical Writing Manager
Concept PlusUnited Statesfull_timeVerifiedPosted 17 Dec 2024
About the role
Concept Plus is seeking a Trainer and Technical Writing Manager for a Federal project Primary Responsibilities:
Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full considera
- Lead a small team to provide support to client's users for Learning Technology, Training, Technical Writing, and Web Support.
- Specifically, to conduct the following activities:
- Training
- Provide “just-in-time” training through Web-based virtual classrooms and self-paced courses in the staff LMS
- Schedule and facilitate webinars, conference calls, meetings and other training events for contractors and client's staff
- Track training attendance and participation by center and users, and provide reports to centers, regions, and national office as directed.
- Provide training, documentation and support necessary to meet Government requirements
- Information Security Training.
- Provide materials and support for conferences as requested
- Produce software simulation videos
- Manage and maintain the client Learning Management System
- Coordinate special training sessions for 3rd parties
- Post webinars to the Event Registration page of the website
- Documentation
- Provide weekly newsletter with items of interest to client's community
- Provide weekly training schedule to client's community.
- Disseminate informational and instructional notices from the client's national office to the client community
- Develop supporting documentation including release notes, policies, guides, user manuals, notices and reference manuals for both software and for organizational initiatives, policies and procedures.
- Develop, maintain, and continuously update Help Files for existing and new applications as required.
- Web Support
- Provide and maintain a one-stop intranet resource for sharing information, accessing training and documentation resources, archived documents and directories
- Post client's National Policy documents and Notices on the community Intranet site as required
- Develop and publish online surveys as requested by client.
- Monitor customer satisfaction through a variety of means such as online surveys and evaluations, personal contact, and email requests.
- Meeting Planning/Event Hosting
- Provide meeting planning/hosting services as needed.
- Bachelors Degree in education or an IT-related discipline
- Must possess a demonstrated ability to utilize automated products and graphics packages for preparation of presentation material; utilize a wide variety of audio/visual software and aids in training material preparation and presentation.
- Demonstrated ability to function in a modern learning lab utilizing audio/visual aids, web-based instruction, computer-assisted instruction, etc., for an environment similar to client infrastructure.
- Experience with software and IT systems testing processes and training in an environment similar to client.
- Must be able to prepare, administer, develop and carry out extensive training initiatives and coordinate training activities in the client environment using established training tools.
- At least ten years experience in management of educational environments (preferably adult basic education administration, classroom, curriculum development, test administration, education program analysis, etc.).
- At least 3 years experience writing, conducting and documenting IT systems testing and training.
- Must have excellent written and oral communications skills.
- 2+ years experience in developing training tools and materials to support an infrastructure similar to client.
- Experience Managing five (5) or more staff in a similar environment.
- 6 years’ experience as a functional manager in an IT services provider organization.
Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full considera
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