Training and Learning Management System Coordinator

About This Program:

Pacific Clinics Training Institute (PCTI) is dedicated to advancing the knowledge and skills of behavioral health professionals, allied industry workers, and community members. PCTI offers evidence-based, culturally responsive training programs through multiple formats, including live webinars, in-person workshops, and self-paced learning through our Learning Management System (LMS). With over 25 years of experience, PCTI has trained more than 20,000 individuals across California, providing continuing education for licensed professionals and certifications such as the Medi-Cal Peer Support Specialist program.

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Compensation We Offer

•  The initial compensation for this position ranges from $36.34-$44.70 (BAY) - (Central and LA) $32.30- $39.72 - (Capital and Inland) $30.76- $37.83 / hourly 
•  Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
•  The salary may also vary if you reside in a different location than the location posted. 
•  7.5% Bilingual Differential for qualified positions. (Spanish Approved)

Benefits We Offer

•  Benefits eligibility starts on day ONE! 
•  We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 4%
•  Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Schedule:  Monday through Friday from 8:00 am - 4:30 pm

Job Summary

The Training & Learning Management Systems (LMS) Coordinator supports the implementation, coordination, and maintenance of the organization’s training programs and learning management system. This role is responsible for managing training logistics, maintaining accurate training records, supporting system users, and generating reports to ensure compliance with onboarding, mandatory trainings, and professional development initiatives. The coordinator works closely with trainers, HR, compliance, and program leads to ensure staff have access to timely, accurate, and engaging learning experiences while maintaining data integrity across the LMS platform.

Responsibilities and Duties

• Manages the day-to-day operation of the learning management system (LMS), including user accounts, course assignments, and system updates.
• Coordinates logistics for training sessions, including scheduling, registration, materials, attendance tracking, and room or platform setup.
• Maintains accurate training records and certification documentation in the LMS.
• Assists staff with LMS navigation, access issues, and troubleshooting.
• Tracks and monitors completion of required trainings and follows up on outstanding items.
• Generates reports for compliance audits, department leaders, and HR partners.
• Supports development, formatting, and uploading of digital learning content.
• Collaborates with trainers and content developers to ensure LMS content is accurate and up to date.
• Provides user support and basic training on LMS functions and procedures.
• Participates in quality improvement efforts related to training and learning systems.

Job Specific Competencies

• Demonstrates strong organizational and coordination skills.
• Communicates clearly and professionally across departments.
• Maintains accuracy and attention to detail in data entry and reporting.
• Learns systems quickly and supports user troubleshooting effectively.
• Follows through on assignments and manages multiple priorities.
• Collaborates well with training staff, HR,