About the role
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
About the Role
This position is responsible for delivering service training programs across enterprise sites and remote vendor locations while supporting the development and continuous improvement of learning solutions. This role partners with training, quality, coaching, and operations teams to ensure learners are prepared to meet productivity, quality, and service expectations.What You'll Do
Training Delivery
Facilitate engaging training programs at enterprise and remote vendor locations.
Create a positive learning environment that supports knowledge retention and skill development.
Learning Solution Support
Partner with Instructional Design and Knowledge Management teams to provide input on training programs and learning solutions.
Support the implementation and continuous improvement of training initiatives.
Needs Assessment & Performance Support
Assess client training needs and align learning activities to SLA requirements.
Help ensure productivity, quality, and compliance goals are achieved.
Cross-Functional Collaboration
Work closely with Coaching, Quality, and Operations teams during and after training.
Support smooth transition from training to production and ongoing performance monitoring.
Additional Responsibilities
Complete other related duties as assigned by management.
What You Bring
Required Qualifications
High school diploma or GED.
1 to 2 years of experience in a healthcare operations environment.
Strong communication and interpersonal skills.
Proficiency with Microsoft Office applications.
Preferred Qualifications
Bachelor’s degree or equivalent relevant experience.
ASTD (American Society of Training & Development) certification.
Healthcare industry knowledge.
Claims processing experience.
Knowledge & Competencies
Customer focus
Accountability
Continuous learning mindset
Effective communication
Collaboration across functions
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