Trade Operations Specialist

Overview

The Trade Operations Specialist is responsible for implementing patient cost benefit program business rules with Mercalis’ processing partners.  They implement the program service requirements to ensure delivery on time and to the exact specifications.  The Specialist is also responsible for troubleshooting and problem solving any issues and concerns from clients, and various internal teams and is the liaison between internal departments to coordinate work as required to efficiently deliver the services required for programs. This is not a position that requires extensive knowledge of programming or coding.

 

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

Responsibilities

• Reviews request inputs/requirements for accuracy and completeness
• Completes requests for configuration of systems/applications for service instances in support of programs
• Provides end-user support during and after the implementation process
• Review and execute the day-to-day activities of assigned service area
• Receive, evaluate, and execute service implementation tasks for assigned services
• Identify process and system improvements to create efficiencies with measurable outcomes
• Relies on experience and judgment to accomplish tasks and goals
• Provide basic, technical, service-related solutions through collaboration with stakeholders
• Serve as liaison for account, operational and technical teams for assigned service(s)
• Monitor service KPIs to identify, submit, and resolve service delivery incidents/problems

Recommend updates to policies and procedures for all assigned services

Qualifications

• 1-2 years of service-related experience in operations, customer service, systems and/or product development
• Comfort level working in multiple technology systems/platforms
• Directly supporting and liaising between the client facing teams and technology and operational delivery teams
• Understands concepts of relational databases and structures
• SQL experience a plus
• MS Excel skills / ability to review data sets to conclude outcome
• Ability to collaborate with users to articulate requests, issues and resolution on time
• Must possess excellent written and verbal communication skills
• Ability to interact with vendors, contractors, sub-contractors, internal partners
• Proven problem-solving abilities
• Logical and efficient with keen attention to detail
• Superior organizational skills including detailed documentation

 

Why Work for Mercalis?

• Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.
• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
• We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
• We monitor the market to ensure we offer competitive salaries and benefits. 
• 401K w/ 5% matching; day-1 vestment period
• 15 days PTO
• 8 Holidays + 2 Floating Days
• Health/Dental/Vision/Life; Coverage day-1
• Gym Reimbursement
• Volunteer Hours
• Flexibility/Hybrid/Remote**

 

*This is not an exhaustive list of benefits.  

*Benefits are subject to change 

** Some positions require onsite presence and/or structured hours/shifts